Unit Clerk , Medical-Surgical (part-time) - Pennsylvania Hospital

Responsibilities:

• Prvides receptinist supprt including answering telephnes, greeting visitrs, and respnding t patient call lights and ensuring that requests are either met r are handed ff the apprpriate nursing staff.Ensures that health infrmatin recrds are prperly btained, duplicated, assembled maintained and disassembled. Inputs infrmatin int varius cmputer systems. Navigates thrugh varius cmpnents f the cmputerized rder entry and dcumentatin system.Uses discretin and prtects the cnfidentiality f the patient.Facilitates the patient admissin transfer and discharge prcess.Cmmunicates STAT and NW rders t RN’s r ther pertinent staff within established guidelines.Cmmunicates with ancillary and supprt services t ensure adequacy f ffice related equipment and frms. This includes all cmputer related equipment and supplies.Uses patient prgressin sftware t cmmunicate with patient supprt services t crdinate in-huse escrt, special dietary rders, menu delivery, etc. and ntifies nursing staff f new rm assignmentsAttends t patient and family needs by crdinating visits fr lcal clergy and interpreter services thrugh Patient and Guest Service’s.Prmptly ntifies nurse in charge if unable t cmplete task, r assignment as directed.Attends educatinal sessins at the request f the Nurse Manager.Maintains neat and rganized wrk statin.Respnsible fr maintaining pneumatic tube system.Telephne Etiquette:Answering phne calls - intrduce self, identify department address time f day, ask Hw may I help yu?Telephne transfer – explain the reasn fr the transfer, ask permissin, prvide infrmatin befre transferring, make sure smene is n the line befre yu discnnect.Taking a message – give urgent message t apprpriate persn, infrm caller f the availability f the persn he wants t talk with befre asking fr name Placing n HldEnding a phne callUses effective interpersnal skills in all interactins. Makes eye cntact and prmptly greets all visitrs, physicians, and patients wh apprach the nursing statin r arrive n the unit.Perfrms duties and exhibits behavirs cnsistent with Relatinship Based Care philsphy f Pennsylvania Hspital.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• H.S. Diploma/GED required and 0-1 years of training and/or experience at an acute care facility.
• Other (Required)
• Student Nurse with hospital-based clinical experience.