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Outreach Worker - Full time days- Hall Mercer at Pennsylvania Hospital

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Job ID: 195565
Category: Social Work
Work Type: FT
Location: Philadelphia, PA, United States

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Hall Mercer at Pennsylvania Hospital is searching for a full-time outreach worker to work Monday through Friday 6:00 am - 2:00 pm. 


  • The role of a Homeless Outreach Worker is to provide general community outreach and focused engagement for people experiencing homelessness on the streets of Philadelphia. Outreach Workers collaborate with the Department of Behavioral Health and Intellectual Disabilities Services (DBHIDS), Outreach Coordination Center (OCC), other Outreach providers, the Office of Supportive Housing (OSH), and other community and private providers. Outreach workers offer emergency housing, medical, and behavioral health treatment options, and assistance to help individuals meet their immediate survival needs. Outreach workers build reliable relationships with the homeless community.


  • Adheres to Performance Standards and professional development as mandated by the Department of Behavioral Health (DBHIDS) and Hall-Mercer Maintains a 20 person focus list (full time employee) or 10 person focus list (part time) independently with minimal supervisory or "third-party” intervention. Enters daily contacts by the end of shift into the Web Focus System. Responds to Response Calls in a timely manner, provides all available supports and ensures appropriate follow-up activities occur with the OCC. Continuously travels throughout shift in team’s respective zones to engage homeless individuals. Utilizes program and facility resources appropriately and within guidelines. Meets standard of 17 hours of staff development, experiential learning, professional training per year. Provides Outreach and Engagement Services as mandated by the Department of Behavioral Health Offer housing options for those who are interested. Transport those who are interested to housing, medical, psychiatric, or other resources. Call in a 302 (involuntary psychiatric hospitalization) when appropriate.


  • Basic Cardiac Life Support (Required)
  • Driver's License (Required)
  • Valid driver's license

Education or Equivalent Experience:

  • Associate of Arts or Science (Required)
  • And 0-1 years experience in creative writing for business Education Specialization: or Bachelors degree in communications or similar field

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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