Patient Liaison

Responsibilities:

• Provides support to the Office of Patient Experience with emphasis on the integration of administrative/clerical/receptionist activities, database management, and participation in the receipt, review and resolution of patient feedback, including, but not limited to patient requests, complaints, and grievances.Responsible for coordinating activities of the Patient Advocate office including special projects as assigned by the Lead of the Patient Advocate office.Responsible for intake of initial information regarding patient/family feedback and entering data into the patient feedback tracking system in a timely and accurate fashion.Greets patients and visitors in-person or by telephone, answers and/or directs inquiries to appropriate personnel while ensuring the satisfaction of providers and patients through positive interactions.Continually keeps the Lead Patient Advocate of Patient Experience informed of new developments.Works with the Data Systems Specialist to create reports from the patient feedback tracking system.Provides information related to overall patient and staff questions.Requires the ability to multi-task and strong interpersonal/customer service skills.Provides coverage as needed for patient visitation in the ED, PACU, and other areas due to hospital needs or in emergency management situations.Provides advocacy services for consumers under the Patient’s Bill of Rights.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• And 2+ years High School Diploma required, Associates Degree preferred. 2+ years of direct customer service experience. 1-5+ years’ experience providing administrative support. Education Specialization: