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   Current UPHS employees must apply HERE

Associate Application Analyst

Job ID: 128431
Category: Information Services/Technology/Service Desk/Telecom
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: 8:00am-5:00pm, M-F | Hybrid

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Department: Medical Decision Support, System Application Support Team

For this position as SAS Associate Application Analyst, your main responsibilities will be reconciling errors in Epic, Cerner Labs, LabCorp, Quest, and Rightfax. You will also work on daily terminations within Lawson. 

Job Summary:

Associate Application Analyst:

  • Responsible for enhancing, supporting, and maintaining an application within the UPHS health system under the direction of a senior analyst. Responsibilities include testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols.


  • Develops a thorough understanding of UPHS applications.

  • Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions.
  • Defines system requirements and develops logical data models using best practices for build and configuration, maintenance, and data integrity.
  • Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
  • Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.
  • Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
  • Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.
  • Provides ongoing support and maintenance as assigned.
  • Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
  • Delivers customer service to IS clients seamlessly across system boundaries.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
  • Other duties as assigned to support the unit, department, entity, and health system organization.

Associate Clinical Analyst:

  • An Associate Clinical Analyst may be selected for this role. Professionals with knowledge and experience in direct patient care processes and workflow, and the ability to understand and describe clinical processes are encouraged to apply!

Education & Experience:

Associate Application Analyst

  •  H.S. Diploma/GED required, AND at least 1 year of directly related paid IT experience, preferably in healthcare


  •  Bachelor's Degree in Information Technology or a related field (individuals with other majors may be considered with internship or other IT related experience)

Skills & Abilities:

  • Demonstrated customer service skills.
  • Demonstrated interpersonal/verbal communication skills.
  • Ability to communicate effectively with all levels of staff.
  • Ability to function as part of a team providing a high level of quality service to clients.
  • Ability to troubleshoot, research and solve technically challenging problems - preferred
  • Ability to assist with basic hardware configurations, database management tools and query language - preferred

Associate Clinical Analyst:

  • An Associate Clinical Analyst may be selected for this role. Professionals with knowledge and experience in direct patient care processes and workflow, and the ability to understand and describe clinical processes are encouraged to apply!

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of six hospitals, several satellite practices, and more than 8,923 physicians.

Learn more about Information Services

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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