Clinical Support Representative

Responsibilities:

Patient Care Accountabilities: 

• Promptly rooms patients, using EMR to alert provider that patient is ready. 

• If requested by patients, act as chaperone / patient observer during appointments or procedures. 

• Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam; remains in exam room when necessary/requested. 

• Functions as a witness for procedural consents if required. 

• Responds appropriately to emergency/code situations.

Clerical / Other Accountabilities: 

• Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. 

• Completes medical forms and other requests for information as appropriate and required. Prepares and sends patient correspondence as required. 

• Assists clinical staff with the maintenance of patient education materials as needed. 

• Promptly performs call-backs as directed by provider and manager. 

• Provides patients with follow up care instructions as instructed by provider

Environmental / Safety Accountabilities: 

• Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. 

• Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. 

• Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. 

• Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Secures stock items in appropriate location. 

• CSRs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items.

Other / Regulatory: 

• Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.) 

• Flexible and readily adopts new processes and engages in practice operation changes.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  
• Other duties as assigned to support the unit, department, entity, and health system organization
  

Credentials:

• CPR (Required)
• MA Certification or CNA license (Preferred)

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Completion of an accredited Medical Assistant or Certified Nursing Assistant program  (Preferred)
  
• 1+ years Related experience (Preferred)