Job ID: 197540
Category: Social Work
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: 8:30am-5pm
DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Psychiatry Clinic is looking for a full-time Medical Case Manager!!!!!
Department: OPC Behavioral Health
Location: 3535 Market St.
Summary: The Outpatient Psychiatric Clinic at the University of Pennsylvania Health System seeks a Case Manager in psychiatry with experience in adult behavioral health disorders. The Case Manager will be responsible for providing culturally sensitive case management to adult persons with behavioral health disorders. Case management will occur primarily within the Outpatient Psychiatric Clinic, however, will require in depth knowledge of community resources and the ability to network/link/access those resources. The candidate should have experience in case management, including assessment, referral, follow-up and monitoring, through routine office visits and regular phone contact. The position will support the physicians with the practice to collaborate with outside treating professionals and assure timely documentation. The position requires that an individual is collaborative, outgoing and able to multi-task while maintaining a substantial clinical caseload.
a. Provides intensive case management, including assessment, referral, and follow-up and monitoring to patients, through routine office visits and regular phone contact.
b. Supports patients in planning for their own health and social service needs by assisting patients in identifying goals.
c. Refers patients needing more intensive follow-up to appropriate services or agencies.
d. Learns about and makes contact with community resources needed by patients.
e. Facilitates collaboration between the patients’ treatment teams.
f. Provides patient navigation services to support patients with medical conditions.
g. Facilitates (or co-facilitates) community health education programs
h. Keeps careful records of all contacts made and follows up as necessary. Keeps accurate records of services received by patients.
i. Routinely uses an electronic health record and other computer systems including e-mail, Internet and Microsoft Office applications.
j. Attends orientation and ongoing training sessions on patient health and welfare, intimate partner abuse, housing, nutrition, substance abuse, counseling, parenting, and family support issues.
k. Meets with supervisor and treatment team regularly to report on and discuss work.
l. Ensures confidentiality of patient records, sharing pertinent information only with the patient’s authorization.
m. Understanding of the Outpatient Psychiatry Practice’s mission, goals, and objectives.
n. Able to work independently with a high level of energy and contribute as part of a larger team.
Certifications/Degree Requirements, Minimum Experience Required:
· Significant knowledge of and sensitivity to issues facing the community served.
· Ability to travel in and around the Greater Philadelphia region to conduct community outreach when necessary.
· Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, patients, and members of the community.
· Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
· Effective and accurate documentation of case notes and patient data according to established case management documentation procedures.
· Ability to organize tasks in an efficient manner, follow-up and follow-through with strong attention to detail.
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.