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Medical Case Manager-Psychiatry Clinic

Job ID: 197540
Category: Social Work
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: 8:30am-5pm

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

 Psychiatry Clinic is looking for a full-time Medical Case Manager!!!!!

Department: OPC Behavioral Health

Location: 3535 Market St.

Schedule: 8:30am-5pm

Summary: The Outpatient Psychiatric Clinic at the University of Pennsylvania Health System seeks a Case Manager in psychiatry with experience in adult behavioral health disorders. The Case Manager will be responsible for providing culturally sensitive case management to adult persons with behavioral health disorders. Case management will occur primarily within the Outpatient Psychiatric Clinic, however, will require in depth knowledge of community resources and the ability to network/link/access those resources. The candidate should have experience in case management, including assessment, referral, follow-up and monitoring, through routine office visits and regular phone contact. The position will support the physicians with the practice to collaborate with outside treating professionals and assure timely documentation. The position requires that an individual is collaborative, outgoing and able to multi-task while maintaining a substantial clinical caseload.


a. Provides intensive case management, including assessment, referral, and follow-up and monitoring to patients, through routine office visits and regular phone contact.

b. Supports patients in planning for their own health and social service needs by assisting patients in identifying goals.

c. Refers patients needing more intensive follow-up to appropriate services or agencies.

d. Learns about and makes contact with community resources needed by patients.

e. Facilitates collaboration between the patients’ treatment teams.

f. Provides patient navigation services to support patients with medical conditions.

g. Facilitates (or co-facilitates) community health education programs

h. Keeps careful records of all contacts made and follows up as necessary. Keeps accurate records of services received by patients.

i. Routinely uses an electronic health record and other computer systems including e-mail, Internet and Microsoft Office applications.

j. Attends orientation and ongoing training sessions on patient health and welfare, intimate partner abuse, housing, nutrition, substance abuse, counseling, parenting, and family support issues.

k. Meets with supervisor and treatment team regularly to report on and discuss work.

l. Ensures confidentiality of patient records, sharing pertinent information only with the patient’s authorization.

m. Understanding of the Outpatient Psychiatry Practice’s mission, goals, and objectives.

n. Able to work independently with a high level of energy and contribute as part of a larger team.


Certifications/Degree Requirements, Minimum Experience Required:

  • Associate’s degree required; Bachelor’s degree in Social Work, Public Health or related field preferred
  • 1+ years’ experience providing direct services in a community outreach setting preferred
  • Knowledge of the concepts and practices associated with community health issues.
  • Experience with community health issues.
  • Knowledge regarding the assessment of substance abuse disorders preferred.
  • Knowledge and skill pertaining to the delivery of substance abuse services preferred.

· Significant knowledge of and sensitivity to issues facing the community served.

· Ability to travel in and around the Greater Philadelphia region to conduct community outreach when necessary.

  • Experience in client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.

· Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, patients, and members of the community.

· Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.

· Effective and accurate documentation of case notes and patient data according to established case management documentation procedures.

· Ability to organize tasks in an efficient manner, follow-up and follow-through with strong attention to detail. 

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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