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Simulation Operations Manager

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Job ID: 201409
Category: Human Resources
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: M-F 8:00am-4:30pm

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Simulation Operations Manager

Entity: Corporate Services

Department: Penn Med Simulation Center

Location: Hospital of the University of Pennsylvania- 3400 Spruce St

Hours: M-F 8:00am-4:30pm (flexible on start time). Has the ability for occasional WFH after onboarding period.


Working under minimal supervision, the Operations Manager is responsible for providing the administrative, financial and operational oversight for Simulation at Penn Medicine activities on a day to day basis. He/she ensures all simulation-based activities for training, assessment and change management purposes are aligned with the health systems strategic goals and mission and provide optimal experience for internal and external clients.


  • Provides strategic, administrative, financial and operational oversight for Penn Medicine’s system wide simulation program which includes simulation activities taking place both at the 22,000 square foot centralized facility as well as multiples off site locations throughout Penn Medicine on a day to day basis.
  • Informs and oversees the management of the program operating budget of ~1.9 million (external and internal billing, payroll, monthly LBI review, cash flow), develops and implements a multiyear strategic budget, prioritized and submits for capital needs and manages vendor contracts and warrantees.
  • Contracts with internal system wide and external clients to ensure all simulation-based activities have an appropriate scope of work, return on investment as justified through data and are aligned with the underlying mission of the institution.
  • Forges partnerships and serves as primary point of contact with senior leaders and faculty from UPHS Departments, SOM, University and external clients to increase the utilization of simulation for training, assessment and change management.
  • Makes strategic decisions regarding where to focus limited system wide simulation resources balancing health system priorities, learner and faculty needs and external regulatory and accreditation requirements.
  • Ensures that the necessary operational resources such as space, equipment and simulators, are in place to provide an optimal simulated educational experience for over 11,000 onsite learners and faculty annually.
  • Supervises up to 7 full time simulation staff (administrative, technical and operational), numerous part time per diem instructors and temporary staff to ensures their work is completed to the satisfaction of client.
  • Oversees external and internal staffing, billing, scheduling and new initiatives for the health system’s American Heart Association training site.
  • Pursues regional and national recognition for the Simulation at Penn Medicine by maintaining accreditation by relevant societies and participating in collaborative and independent research opportunities.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization


Minimum Requirements

Required Education and Experience

  • Bachelor's Degree is required (Master's Degree (MSN, MS, MBA) is preferred)
  • 3+ years of experience in managing an operations budget, including vendor and contract management and budget forecasting.
  • Experience supervising others.

Required Skills and Abilities

  • Knowledge of business planning, modeling, concepts and tools.
  • Knowledge of project management theories, principles, practices, and processes.
  • Knowledge of data analytics processes and using data to make strategic operational decisions.
  • Exceptional analytical, interpretive and problem solving skills.
  • Outstanding communication, organizational and interpersonal skills.
  • Ability to establish and maintain effective working relationships with all levels of organizational personnel, staff/faculty and students.
  • Ability to effectively lead and empower teams.
  • Ability to carry out responsibilities in a timely, meticulous and professional manner, demonstrating initiative and creativity.
  • Ability to work well under pressure, set priorities and make critical decisions.
  • Ability to maintain confidentiality regarding job assignments and sensitive issues.
  • Ability to work a flexible schedule that may include evening and weekend assignments.
  • Maintain hospital in service requirements per JCAHO, (e.g. CPR, Infection Control, Safety, etc.).
  • Previous use of ebroadcasts, Lawson System.
  • Knowledge of simulation services, technologies and applications.

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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