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Program Coordinator RN-Neurology-Comprehensive ALS Center

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Job ID: 201621
Category: Nursing
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Per Departmental Needs

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: CPUP

Department: Penn Comprehensive ALS Center, Dept of Neurology at PAH

Location: PAH- 330 S. 9th Street Some hybrid/remote work available 

Hours: M-F, normal business hours but can be flexible start times based on operational need Neurology and/or palliative care experience preferred but not necessarily required

We are recruiting for an RN Program Coordinator for our Penn Comprehensive ALS Center in the Department of Neurology at PAH. The center is designed to provide research-based, comprehensive care for ALS patients and their families throughout the course of illness. The team consists of experienced providers in multiple disciplines including neurology, pulmonary, physical and occupational therapy, social work and genetic counseling. People with ALS who come to Penn for treatment benefit from personalized care throughout the course of the disease. The RN Program Coordinator is responsible for managing and coordinating care amongst the multidisciplinary care team. This position will manage referral processes and new patient intake, educate patients and families on what the center has to offer, triage complex clinical needs, partner with disciplines to ensure all care is seamless throughout the patient journey. The RN Program Coordinator will identify barriers in the care of these patients and work to solve and/or improve processes. The Program coordinator will also partner with clinical resource coordinators, social workers and community organizations to ensure patients have access to all equipment, education and resources they need. The RN Program coordinator will track and monitor the clinical progress of these patients closely. 

  • The Program Coordinator, RN provides clinical oversight and direct patient navigation of the specific patient population through the Department. Under the direction of the Department Clinical Leadership and Division Section Chief/Departmental Chair, the incumbent will have oversight of the development and implementation and day-to-day administrative functions of the program ensuring coordination throughout the patient continuum in collaboration with associated care teams. The scope of this work includes anticipating and facilitating multimodality dynamic scheduling for patients, triage services, development and reporting of key metrics, and coordination of care across multiple specialties and services.


  • Functions in an organized and time-conscious manner. Ensures that the department program facilitates well-coordinated, timely, compassionate, and multidisciplinary care. Works across healthcare disciplines to assist in coordinating patient tests, procedures, appointments, and treatments. Oversee and manage an office-based patient communication system to enhance patient access to care (phone, email, Penn Chart, MPM.)Identify gaps alongside the program clinical team in the program pathway and evolving needs within the program- initiate solutions and interventions to solve gaps Primary communicator with vendors including but not limited to (Medtronic, Edwards, Shockwave, and M2s)Reviews the list of referring providers, & collaborate with Penn marketing and outreach groups to detect patterns Build and foster crucial relationships with referring providers to ensure there is seamless patient flow and communication Be knowledgeable of insurance and work with the business office and financial service reps regarding patient issues and trends Coordinates and leads multidisciplinary care conferences with internal and external stakeholders Responsible for partnering with practice leadership to continuously drive access and volume metrics. Identify opportunities to improve access, i.e. scheduling, registration, collection of records, patient experience, access Systemically and continually performs the functions of assessing, planning, implementing, and evaluating the care of patients Promotes programmatic research goals Responsible for access and volume metrics/reporting to key department and service line stakeholders Collaborates with the primary clinical provider, practice care team, and service line teams to create, use, and maintain a navigational reporting structure that is able to track the progress of patients who are receiving medical/surgical services Supervise the workflow of Administrative Assistants and collaborate to coordinate patient testing and visits Assists patients in overcoming barriers to care including transportation, financial counseling, referrals, etc. Serves as patient-facing liaison between the Penn Program and referring providers. In collaboration with Division Section Chief/Departmental Chair & Department Clinical Leadership provides strategic development of the program & improvement in workflows.


  • Registered Nurse - PA (Required)
  • Basic Cardiac Life Support (Required)

Education or Equivalent Experience:

  • Bachelor of Arts or Science (Required)
  • And 5+ years Nursing
  • Master of Arts or Science

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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