Network Technician

Network Technician

Entity: Corporate Services

Department: IS-Corp Services

Location: 3600 Civic Center Blvd

Hours: (must live reasonable distance from location) Hybrid

The Network Technician resolves issues related to the coordination, control, design, support, and operation of specialized components of a data network such as Local Area Networks (LANs), Wide Area Networks (WANs). This individual configures, tests, maintains, troubleshoots, and tunes network infrastructure such as routers, switches, gateways, firewall systems, multi-function switches, and end offices, signaling transfer points. Participates in network planning for network infrastructure enhancements & expansions.

Accountabilities

• Completes the maintenance of the data network hardware and systems; investigates and resolves network and hardware matters of significance; researches, analyzes, isolates and resolves errors.
• Provides moderate to complex technical support and guidance on network design issues. Provides problem resolution of problems to less experienced personnel.
• Implements and maintains LAN and WAN systems in accordance with specified requirements.
• Documents work and maintains required documentation.
• Escalates appropriately to Senior Network Technician or Manager when a problem, issue, or configuration change arises. Escalates to manager when additional support is needed in order to resolve an issue.
• Participates in planning and status meetings with key client personnel to understand program/project requirements and communicate our implementation process to the client.
• Provides, support and guidance to organizations and clients. May develop and conduct training as needed or appropriate. Manages client expectations and works with the Project Managers to provide project status throughout the project, supports project goals, budgets and timelines.
• Participates in on-call rotation.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

• H.S. Diploma/GED is required (Bachelor's Degree is preferred. )
• 2+ years experience in data, voice or video networks is required
• Experience working with multiple technical platforms (e.g., mainframe, two-tiered client-server, three-tiered client-server) and at least two network systems (e.g., Cisco, Nortel) is required.
• Healthcare experience is preferred

Licenses, Registrations, and Certifications

• Network Certification is preferred

Required Skills and Abilities

• Demonstrated interpersonal/verbal communication skills
• Demonstrated customer service skills
• Ability to communicate effectively with all levels of staff
• Ability to communicate technical information and ideas
• Ability to troubleshoot, research and solve technically challenging problems
• Ability to utilize computer software
• Ability to work independently and in a team environment.
• Knowledge of network systems or networking principles.
• Knowledge of network coding, network hardware such as switches, and VLANs
• Ability to analyze and solve problems using analytical and creative problem solving skills.
• Ability to anticipate problems, resolve ambiguity and take decisive action.

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of six (6) hospitals, several satellite practices, and more than 8,923 physicians.

Learn more about Information Services