Administrative Assistant - Cardiology Department PPMC

Responsibilities:

• Operational Duties and Responsibilities:
  Establishes friendly working relationships with practice contacts and outside partners, payers and/or suppliers to facilitate getting done
  Often assumes short-term responsibility for tasks that lie outside of his/her roleIs respected and perceived as making a significant contribution to the team
  Provides coaching and feedback to colleagues
  Identifies opportunities for improvement; takes accountability for broader initiatives
  Responds to patient, third party and corporate needs in an efficient and timely manner
  Demonstrates knowledge of the health system and the industry
  Works effectively with available resources to meet deadlines Independently prioritizes all work
  Transcribes dictation and types final copies of letters and documents with accuracy
  Prepare draft letters as needed and answers correspondence as required
  Copies and distributes outgoing correspondence
  Develops and maintains filing and ticket systems for incoming and outgoing correspondence to support department so that they can be easily accessed by incumbent and others
  Receives, opens, prioritizes, and distributes mail, and performs general office duties
  Collects information from physicians, other practice personnel, and corporate as required
  Communicates with practices and other corporate departments in a professional and timely manner
  Responds to practice and corporate requests promptly demonstrating a knowledge of the department's function and activity
  Communicates with consulting firms to facilitate their work being done
  Asks for help from other department assistants/staff when appropriate
  Offers help to other department assistants/staff when appropriate
  Organizes and assembles materials for meetings
  Takes detailed notes at internal meetings
  Produces special charts, proposals, and meetings agendas using a variety of software products
  Maintains calendar and appointment schedules
  Promptly communicates all changes being made to schedule Prepares travel arrangements as needed
  Coordinates meetings and special events upon request
  Updates records according to protocol
  Organizes files into chronological
• Customer Service:
  Courtesy and politeness
  Friendliness, concern for each patient's well being
  Sensitivity and prompt responsiveness to patient's wants and needs
  Cooperation with and helpfulness to the patient, members of the patient's family, visitors and co-workers
  Pride in self, professionals and the hospital
  Respect for other people Team Partner:
  Key Team partners include: Patient Access Tem including Financial Counseling, Nursing Management, Clinical Resources Management, SPU staff, Physician Office staff, CBO management.
  Shares resources and information across boundaries to ensure customer needs are met and status of the revenue cycle is maximized
  Supports proactive communication to enable high performance of all individuals
• Communication Skills:
  Appropriately and effectively with supervisors, nurse managers, peers, patients/customers and outside agencies
  Follow professional and proper telephone etiquette using interpersonal skills and required job knowledge (LIST)Core Values: Proactively shares information and trends
  Treats colleagues and staff with dignity and respect
  Ensures absolute confidentiality
  Creates a work environment that attracts and retains key talents
  Facilitates the identification of common goals
  Identifies opportunity for improvement
  Prioritizes own work with minimal involvement of supervision
  Takes personal responsibility for Department Performance
  

Minimum Requirements:

• H.S. Diploma/GED (Required)
• 2+ years of related experience.