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Practice Manager Float - CPUP Admin Float Pool

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Job ID: 203417
Category: Management/Leadership
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Full Time

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Practice Manager Float
Department:  CPUP Admin Float Pool
Location:  Centre Square West Tower- 1500 Market Street (FLOAT)
Hours: Full Time

Summary:

In collaboration with CPUP and Practice leadership, the Float Practice Manager provides strategic operational leadership, supervision, and direction in regard to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects of CPUP practices. The Float Practice Manager will cover assigned practice(s) for a finite length of time in the absence of a practice/department manager. The Float Practice Manager may be assigned to cover practices that may be higher in scope (i.e. Senior Practice Manager and/or Administrator, Practice Ops) and act as coverage for the CPUP Float Pool Senior Manager. The responsibility for this role:

• Ensures management of daily practice operations run efficiently and effectively – including:

• Patient scheduling, billing, and coordination of services/facility(ies).

• Providing quality care to patients; and championing quality initiatives with the providers and staff.

• Maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators.

• Achieving financial goals related to the budget.

• Offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores.

• Regularly reviewing work processes to ensure workflow efficiency, including implementation of technology and best practices.

• Complying with regulatory requirements.

• Serving as liaison to embedded specialists, external stakeholders, and other UPHS providers, and acting as point person for general facility management.

• Managing (directly and indirectly) practice staff

    Responsibilities 

    Internal Relationship:

    • Employees - Regularly meets with employees to improve communication and to build productive relationships (staff and physicians). Solicits feedback on how to improve performance and provides constructive feedback.

    • Employee Communication - Continuously communicates to physicians, and staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.

    • Internal Partnerships – As requested, will work with leadership, clinical leadership, affiliates, and suppliers in developing programs, services, and initiatives to anticipate future customer needs, build customer loyalty, and generate profitable growth. Participates in operational integration of programs by ensuring alignment of communication with department, entity, and practice Leadership and staff.

    External Relationships:

    • Customer Relations - Personally spend time with staff, physicians, patients, and patient families, to understand their respective needs and expectations, build relationships, and gauge patient/customer satisfaction. Ensures patient and customer satisfaction through comprehensive and continuous measurement of customer satisfaction for all key customer groups.

    • Facility Management: Develop positive relationships with building owner, construction, township, and other personnel, as needed.

    • Clinical Service Groups & Product Service Lines – As requested/needed, support leadership in partnering with affiliates to develop mutually beneficial clinical, operational, and marketing programs.

    • Professional Associations & Benchmarking – As requested/needed, interfaces with relative industry associations as a representative of the organization and to identify benchmarks.

    • Development – Identifies and participates in development activities as appropriate. Applies learning for improved performance.

    General Accountabilities:

    • Demonstrates understanding and ownership of how his/her role contributes to achieving success.

    • Demonstrates a personal commitment to ensuring a clean and safe working environment for patients and employees.

    • Uses resources wisely.

    • Strives to understand and value differences in others’ race, gender, nationality, and age – modifies interactions as needed to accommodate diverse needs of the patient/family.

    • Participates in Entity and Department-wide initiatives for Patient / Employee safety

    • Practice Schedules: Manage coverage in the practice to ensure adequate staffing for clinic operations.

    • Office Supplies: Manage the efficient usage and ordering of office supplies to ensure adequacy

    • Reporting: On a regular basis, to assess practice efficiency and/or identify areas for improvement, run reports, analyze data, and generate summary findings to communicate to stakeholders.

    • Other Accountabilities: responsibilities may vary based on specific department/practice needs.

    Patient Care Processes:

    • Ensures all entity patient care-related processes (patient registration/scheduling, medical records, clinical patient care, patient flow through office, etc.) deliver high-quality and efficient care to patients and their families. Provides hands-on coverage where needed and appropriate.

    • Ensures practice environments of care are clean, safe, and patient-friendly.

    • Ensure all outsourced services meet agreed-upon service standards in support of all patient care processes

    • Ensures that teams and individuals have the clinical, information, and organizational tools to serve our patients and customers effectively and efficiently

    • Resolves all patient/family concerns in a timely fashion

    • Proactively identify problem areas, define a plan for a solution, take ownership of the plan, and implement/monitor the plan’s effectiveness.

    Regulatory Compliance:

    • Ensures all areas of accountability are compliant with all federal, state, and local regulatory standards and requirements, including DOH, TJC, FDA, HIPAA, HCFA, DPW, OSHA, and others for practices under their leadership.

    • Complies with yearly education requirements including HIPAA, OSHA, Safety, and CLIA.

    • If applicable, manage the audit/survey process for the practice(s)

    Change Management:

    • Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events

    • Implements change management strategy within the practice in alignment with entity/UPHS objectives.

    • Communication plans are effectively implemented

    • Ensure appropriate follow-up of major issues

    • Manage routine and crisis communications throughout the practice/community as they arise

    • Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation.

    Financial Management:

    • Employee Payroll – Review, edit, and approve all timecards bi-weekly; review overtime utilization and manage appropriately, manage employee and physician schedules and time off requests.

    • Entity Compliance and Management Control - Ensure regional/practice operations fully utilize appropriate financial controls and are in compliance with Federal, State, Professional, and local financial requirements.

    • Revenue Cycle Management –Provides practice revenue cycle management/oversight. Ensure practice alignment with all standards.

    • Managed Care/Payer Management – Support implementation of managed care contracts and operational processes.

    Recruitment & Retention:

    • Selects practice staff who can demonstrate both the professional requirements and UPHS core values (does not make final decision on candidates)

    • Creates a work environment that is aligned with UPHS Core Values.

    • Ensures new hires are provided adequate orientation and training to display competence

    Performance Management:

    • Clearly defines work expectations

    • Recognizes and rewards individuals for a job well done.

    • Addresses performance issues immediately and directly.

    • Assists DOO/DDA with performance appraisals annually

    • Ensures self and staff are compliant in mandatory trainings (KL) and competency assessments (if applicable)

    Development:

    • Assists staff in addressing challenges and skill deficits.

    • Assigns work that uses staff skills and talents, provides responsibility and challenge, allows for creativity, and offers leadership opportunities.

    • Continually provides guidance and support to team members.

    • Encourages continuous growth and helps staff to realize their full potential by identifying stretch objectives and creating learning plans. Development plans are in place and reviewed annually.

    Organization Health:

    • Is easily accessible to physicians, and staff members.

    • Establishes and ensures effective and ongoing communications.

    • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

    • Other duties as assigned to support the unit, department, entity, and health system organization

    • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

    • Other duties as assigned to support the unit, department, entity, and health system organization

     

    Education or Equivalent Experience:

    • H.S. Diploma/GED (Required)
    • Education Specialization: Equivalent Experience: 
    • And 4+ years Relevant experience, including at least 1 year prior management experience in a healthcare setting. Degrees may be considered in lieu of total experience.
    • Associate of Arts or Science (preferred)


    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

     

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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