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316107 Medical Case Manager

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Job ID: 201273
Category: Social Work
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: M-F 8:30am-5pm

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Medical Case Manager

Department: PMC Infectious Disease Maps

Location: Penn Presbyterian Medical Center - 51 N 39th St

Hours: M-F 8:30am-5pm

Provide medical case management services to HIV infected patients of the Penn MacGregor Infectious Diseases Practice. Assess clients’ needs; develop, implement and monitor service care plans. Link clients to appropriate medical, mental health, addiction and support services and ensure that they remain engaged in care.


1. Learn individual patient/customer needs and make every attempt to meet the patient/customer or family’s needs

2. Modify interactions to accommodate the diverse needs of our patient/customer and family.

3. Interacts with clinical staff and other team members to ensure optimal patient flow 

4. Provides best possible solutions responsive to each patient’s/customer’s needs and concerns

5. Demonstrates competence in the assessment, treatment and care of the specific patients served whose age range from adolescence through adulthood and geriatrics.

6. Ensures patient/customer and family confidentiality, respect, safety and security


· Act as medical case manager for individuals and families infected/affected by HIV/AIDS.

· Assess clients’ needs; develop, implement and monitor service care plans at minimum every 6 months. · Link clients to appropriate medical, mental health, addiction and support services.

· Accompany clients to at least 2 HIV medical visits per year. 

· Coordinate and monitor services; assist clients with entitlements through advocacy and completion of required documentation.

· Conduct home visits as necessary.

· Collaborate with other service providers and agencies.

· Provide information, education and referral to clients and members of their support system as required.

· Serve as a resource for the community around AIDS-related issues

· Complete written documentation of client interactions within two business days.

· Perform other duties as required.

· Provide the full range of medical case management services to HIV positive clients assigned to caseload of approximately 40-45 clients.

· Function as a part of the Infectious Diseases team to ensure high quality services are provided to clients. The following performance standards are specific to this position. Meeting or exceeding these standards is an expectation of employment, as is compliance with all other organizational and departmental policies, procedures and expectations.

· Complete all documentation/paperwork concerning client contact and referrals per time frames established in the Direct Service Policy and Procedure Manual

· Maintain and document at least the minimum contact with each client assigned to caseload as per time frames detailed in the Direct Services Policy and Procedure Manual.

· Maintain a minimum of 450 units of service (15-minute time increment) per month.

· Maintain a strengths-based approach in interactions with clients.

· Proactively advocate for clients, exhausting all available resources.

· Participate in weekly individual supervisory meetings

· Maintain awareness and knowledge of resources, benefits and entitlements necessary to refer clients for services and to advocate for client needs.



Degree in Social Work, Human Services, Sociology, Psychology or Nursing.

Minimum Bachelor's Degree, Master's preferred. 


      We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

      Live Your Life's Work

      We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

         Current UPHS employees must apply HERE
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