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Targeted Case Manager - Access Program - Full time- Hall Mercer

Job ID: 204080
Category: Social Work
Work Type: FT
Location: Philadelphia, PA, United States

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Hall-Mercer’s Access Program is a Targeted Case Management (TCM) Program which serves homeless individuals recovering from severe mental illness or with co-occurring substance abuse issues. A team approach and recovery-based model is used as participants are linked to supports which will assist them with reaching their personal goals. Individuals enrolled in services may initially be without benefits with the goal of enrollment into Medicaid and other benefits. This team is also staffed by a nurse who assists participants in the community with maintaining physical wellness.


• Provides Targeted Case Management to adult residents of Philadelphia recovering from severe mental illness with possible co-occurring substance abuse issues and/or homelessness. The Targeted Case Manager assists participants with linking with services, monitoring of service delivery, gaining access to services, assessment and service planning, problem resolution, information support network building, and using community resources which build upon the participant's strengths while meeting their needs, enabling the participant to function at the highest attainable level in the community. The BCM case manager works 75% or more in the community. 


• Adheres to compliance standards in service provision as mandated by the Targeted Case Management (TCM) Unit of the Department of Behavioral Health and Intellectual Disability Services (DBHIDS), CBH, and Hall Mercer.

• Provides at minimum, an average of 16 billable units of service per day (based on an average per calendar month), and maintains productivity.

◦ Access conducts at least one billable service every 14 days. Additionally, a faceto-face contact occurs in the participant’s home at least once every 28 days for a minimum of 30 minutes.

◦ Ensures a face-to-face contact is established within 5 days of authorization for all adult TCM programs.

• Completes service documents appropriate to Targeted Case Management services delivered. Ensures information is timely and relevant, and ensures service documents are recorded and submitted according to regulations as mandated by Hall Mercer’s Clinical Documentation Policy, TCM Unit of DBHIDS, and CBH.

• Accounts for non-billable services through appropriate documentation.

• Attends, demonstrates punctuality, and actively participates in mandatory team meetings.

• Communicates effectively to team members and supervisor regarding outcomes of services provided.

• Participates as required in outpatient psychiatric clinical care activities in collaboration with the psychiatric provider and clinical case manager at Hall Mercer or at outside agencies.

• Attends and participates in program specific staff meetings and facility staff meetings.

• Works with supervisor to determine criteria for discharge, transfer, or extension of TCM services and completes and submits documentation required for transfer, discharge, or extension of TCM services in a timely manner.

• Completes all annual mandatory education and requirements by deadlines. Meets standard of 30 hours of staff development, experiential learning, and/or professional training per year.

• All clinical developments that are extremely significant and require immediate attention to all members of the treatment team. Responds to emergent events in a timely manner, provides all available supports and ensures appropriate follow-up activities occur.

• Attends supervision as required and communicates information related to psychiatric / psychosocial issues, service provision, service compliance issues, job performance, targeted areas of professional development and related areas.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Education or Equivalent Experience:

· Associate's Degree

· Sociology, social welfare, psychology, gerontology, or other social science And 3+ years Mental health direct care experience


· Bachelor's Degree

· Sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education or other related social sciences

· And 2+ years Mental health direct care experience


· Master's Degree

· Social work, psychology, rehabilitation, activity therapies, counseling or education

· And 2+ years Mental health direct care experience


    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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