Clinical Services Coordinator

Job Title: Clinical Services Coordinator
Department: Med Cardiology Penn Medicine Radnor
Location: Penn Medicine Radnor - 145 King of Prussia Rd
Entity:  CPUP
Hours: Full time regular

**Please upload your Medical Assistant and CPR certification cards with application.**

Summary:

• The Clinical Services Coordinator (CSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets within the Cardiology Radnor department. In addition to performing duties as a Medical Assistant (rooming patients, taking/recording vitals, performing tests/procedures), the CSC will be expected to oversee the daily schedule and operations of an assigned area/group. The CSC may also be required to perform PSA (Patient Services Associate) responsibilities. The CSC serves as the EMR expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the CSC may take on additional responsibilities.

Responsibilities:

• Coordinator Accountabilities: 
• Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex OSHA, TJC, DOH, FDA, HIPAA, etc.)
• Report and act upon identified equipment/instrument malfunctions.
  
• Manage the day-to-day planning, operations and problem solving for assigned areas – ensure daily schedule, staffing, and performance metrics are met and changes communicated appropriately.
• Monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews.
• Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management.
• Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations.
• Assists staff in resolving difficult patient situations or complaints.
• Participates in the interviewing process and oversees the training of new hires.
• Medical Assistant Accountabilities:
• Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient’s vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc.
• Observes patient condition and communicates any abnormal data or changes to provider.
• Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested.
• Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR.
• Responds appropriately to emergency/code situations.
• Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice ranging from adult to geriatric.
• Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services.
• Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
• Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required.
• Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.
• Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Sets up equipment and instruments as per practice protocol.
• Maintain temperature log for refrigerator or room temperature as needed.
• CCA MAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR. Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions. Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Credentials:

• CMA or RMA (Required)
• Basic Cardiac Life Support (Required)
• MA Certification (required within 90 days of hire)
• Must successfully complete/pass EMR training/tests

**Please upload your Medical Assistant and CPR certification cards with application.**

Education or Equivalent Experience:

• Completion of an accredited Medical Assistant program or higher level equivalent (Required) 
•  H.S. Diploma/GED (Required)
• 2+ years Medical office experience, or 4 years of customer service experience  (Required). 
• Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience
• 7+ years experience working as an MA may be considered in lieu of MA program completion if MA Certification is provided within 90 days of hire.