Job ID: 209032
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Per Departmental Needs
DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Location: Philadelphia, PA
Hours: Per Departmental Needs
Required Education and Experience: Master's Degree REQUIRED - Healthcare, Business Administration or Related Field
Years of Experience: 10 or more years
10 years of progressively responsible administrative and financial leadership experience in an academic medicine and/or research setting or comparably complex environment and with financial oversight of at least a $15-million enterprise. A keen understanding of and experience with integrated academic healthcare systems and in clinical practice management. Knowledge of healthcare reimbursement and medical school research funding.
The Chief Operating Officer will be responsible for managing the administrative, operational, and financial aspects for the department; provide leadership to the research, clinical service, and education missions; assess operating procedures to monitor operational budgets; be equitable in applying sound fiscal policy and accountability; develop relationships with internal and external constituencies, build a strong and cohesive partnership with the Chair of the Department and the VP/Executive Director of the Clinical Practices of the University of Pennsylvania. Employ collaborative problem solving, decision making, interpersonal and communication skills; must have a strategic mindset, must exercise agility and diplomacy.
The department consists of over 130 full-time faculty and over 200 staff members located in three hospital sites and numerous ambulatory locations. Must offer strategic and administrative experience in an academic practice environment, possess knowledge of the business of medicine and clinical and financial management, and an understanding of services development and access issues.
Collaborate with the Chair to ensure department goals are met; represent department leadership to faculty in meetings and daily interactions. Identify faculty concerns and issues; partner with the Chair for resolution.
Establish relationships with UPHS and University leadership / staff. Communicate the importance of the patient experience, quality of care, and sound financial performance, champion in exceeding patient expectations.
Collaborate with The Clinical Practices of the University of Pennsylvania, The Perelman School of Medicine, the Veteran’s Administration, Children’s Hospital of Philadelphia, department faculty, clinical leadership, entity leadership.
Develop research, educational, and clinical programs, services and initiatives to anticipate future patient needs. Implement organizational changes as needed. Drive integration of programs; align communication to UPHS Leadership.
Meet with faculty, UPHS physicians, referring M.D.s, patients and volunteers to understand their respective needs and expectations, ensure patient satisfaction through comprehensive and continuous measurement of customer groups.
Support Business Development Affiliation and Marketing to mutually benefit clinical and operational programs.
Partner with owned and affiliated facilities in areas of access, program development, clinical collaboration, and network development.
Interface with industry associations as a representative of the organization to identify benchmarks.
Build business partnerships; participate in community activities as appropriate.
Seek media and marketing opportunities to promote the department.
Patient Care Processes:
Ensure patient care related processes deliver high quality and efficient services to patients and their families.
Ensure facilities and work environments are clean, safe and patient friendly; outsourced services meet agreed upon service standards in support of patient care processes.
Support the creation of clinical effectiveness targets, improvement plans and reporting systems to produce effective and efficient patient care.
Ensure staff have the clinical resources, information and organizational tools to serve patients.
Oversee academic pursuits in research and translational efforts.
Oversee physician revenue generation and third-party regulatory compliance through standardized financial counseling.
Oversee physician services cost analyses; manage physician productivity and product management.
Assure the ongoing fiscal viability of the Department; assist in securing and retaining new business streams; plan, monitor, and report on activities in its divisions and programs.
Protect the assets; provide direction and oversight for centralized and decentralized patient financial services, responsible for budgeting and reporting.
Facilitate open sharing of physician productivity data; provide access to statistically valid benchmarking data.
Oversee financial modeling of clinical practice performance.
Provide decision and analytic support tools through the use of CPT data. Direct organizational and financial problem-solving as it relates to physician services productivity, reimbursement, ICD, CPT, and HCFA coding compliance documentation, and site-specific professional, technical, and global fee billing.
Perform impact analysis of actual or proposed changes in payment methodologies: APC, MAPS, RVU updates, fee schedules. Facilitate the analysis and evaluation of strategic business plans, feasibility studies, market assessment and plans, data gathering, and presentation of reports on prospective new clinical programs and opportunities for professional and diagnostic revenue.
For all University, UPHS and Perelman School of Medicine staff within the department, ensure all areas of accountability are compliant with federal, state and local regulatory standards and requirements, including Joint Commission, Department of Health, funding agencies, department specific NIH guidelines, and others.
Manage insurers’ QA Audits and represent Department with any necessary response.
Ensure compliance of regulatory and legislative changes for all third parties.
Assure departmental compliance and readiness for site surveys by governing bodies.
Assess operating procedures ensure on-going quality improvement.
Oversee the efficient, effective flow of materials to improve the delivery of quality patient care and satisfaction.
Assure appropriate and efficient operations for the outpatient practices.
Proactively identify faculty recruitment needs to include vetting candidates.
Job posting in alignment with UPHS-CPUP guidelines.
Create a viable financial model supported by and in alignment with PSOM and UPHS expectations.
Manage salary negotiation process.
Sponsored Research Management:
Ensure compliance with related policies and procedures; all departmental, PSOM, UPHS, federal and other external rules and regulations governing the programs and missions of the department.
Implement objectives with leadership to enhance and expand the research portfolio in accordance with multi-year academic plans.
Provide leadership, direction and administration of all aspects of sponsored programs: pre and post award.
Ensure compliance and oversight of sponsored programs during pre-and post-award periods, in accordance with sponsor requirements, notify appropriate parties of excess or shortage of grant funds, including effort report certification.
Develop and implement change management strategy for organizational activities and events in alignment with UPHS objectives.
Ensure communication plans are implemented with appropriate follow-up.
Manage routine and crisis communications.
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.