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Patient Family Liaison - Liberty Lounge, Pennsylvania Hospital

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Job ID: 208257
Category: Customer Service/Patient Access
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: M-F 1p-930p

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Hours: M-F 1p-930p


To facilitate communication between patients having surgeries, their families, and friends and their surgeons and oversee the area in which they wait. 

    Duties and Responsibilities:
    1. Prepares family waiting lounge for the reception of visitors. This includes straightening, making coffee, and checking availability of juice and soda.
    2. Maintains supplies through ordering and stocking.
    3. Introduces self to visitors, obtains their name and notes identifying characteristics (this is to assist in easy identification of visitor and to avoid yelling out visitor’s name).
    4. Orients visitor lounge, i.e. refreshments, bathroom, and comfort zone.
    5. Uses effective interpersonal skills in all interactions.
    6. Works closely with Nursing Manager, staff in O.R. suites, Perianesthesia departments, admissions staff, doctors, and Patient Care Coordinators in the communication of patient status to the waiting family members and friends.
    7. Is cognizant of PACU boarders and patient flow status.
    8. Communicates with family members and visitors in a quiet, professional manner, respecting their privacy at all times.
    9. Communicates and coordinates with departments throughout the hospital as needed.
    10. Participates in performance improvement as directed.
    11. Performs other duties as assigned.
    12. Performs duties and exhibits behaviors consistent with care philosophy of Pennsylvania Hospital.

      Education or Equivalent Experience:

      • High school graduate or equivalent required.
      • One year previous hospital experience preferred.

        We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

        Live Your Life's Work

        We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

           Current UPHS employees must apply HERE
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