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Telephone Operator (Per Diem/ All Shifts)

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Job ID: 208649
Category: Information Services/Technology/Service Desk/Telecom
Work Type: PER DIEM
Location: Plainsboro, NJ, United States

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Location: Plainsboro, NJ 

Hours: Per Diem

Available Shift Hours: Per Diem – All shifts as needed. 

***Evening and Overnight shifts will benefit from shift differential rates

Why join our amazing Princeton Penn Medicine Communications Team?

This is an opportunity to join a team of security professionals in a high paced and rewarding healthcare environment. We are looking for an individual who is friendly and have courteous demeanor, possess excellent telephone etiquette and has previous and proven work experience in fast-paced type environments.

Benefits You'll Receive at Princeton/Penn Medicine:

· Generous Paid Time Off benefits, including seven paid holidays that will give you the work-life balance today’s world needs

· Medical, Dental, Vision, and Prescription coverage plan options that best fit your personal & family needs

· Tuition Assistance for both Part-Time (20+ hours) and Full-time (40 hours) employees. 0.5 FTE and over)

· Flexible Health Savings Accounts (FSA/HAS) to save pre-tax dollars to use towards your personal & family medical costs

· 403b Retirement Savings, Penn Home Ownership Services, Commuter Benefits, Pet Insurance and Pension

· Access to company paid life insurance, temporary disability. Employee discounts and perks, including but not limited to free secure employee-only parking, optional life insurance and other. Please click on this LINK for more information regarding our amazing benefits package.

Key Skills for Success:

· Ability to multi-task and work in a fast-paced environment

· Excellent teamwork and communication skills

· Ability to follow verbal instructions

    · Exceptional customer service skills


    • Responsibility to maintain/operate telephone consoles for UMCPP; processing internal/external calls daily in a professional courteous manner within UMCPP’s Safety and Quality standards. Will be the main resource for general and patient information calls, overhead paging, the link between hospital departments and outside community, center for codes, stats and emergency situations.


    • Utilizes UA5200 system to send and receive calls on behalf of the healthcare system. Responds to medical and non-medical emergency codes, STATs, RRT, TDD, and overhead pages to support emergency code response. Monitor emergency alarm systems and notify appropriate department(s) of alarm status.


      Education or Equivalent Experience:

      • High school diploma or equivalent required. Two years telephone console experience or UA5200 training preferred. Some computer and typing skills needed. Pleasant, professional speaking voice.

      Related Work Experience

      • Two years telephone console experience or UA5200 training preferred.

          We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

          Live Your Life's Work

          We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

             Current UPHS employees must apply HERE
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