Enteral Distribution Representative - PMAH

Responsibilities:

• Accurately enters patient information timely for new referrals into EMR, completes the appropriate supply template for each patient, and tracks pending referrals
• Accurately evaluates all patient supply orders for appropriateness based on individual patient needs and coordinates needs with Leadership to comply with insurance carriers
• Maintains an accurate patient supply profile for all active patients, including all orders and communication documentation
• Accurately communicates patient changes with the physician and dietician and document them in a progress note
• Demonstrates competence in understanding physician orders, ensuring orders are complete as required by policy
• Demonstrates competence in selecting the appropriate supplies for each patient based on the patient’s therapy and individual needs
• Documents new physician information after checking license and NPI information using the websites listed in SOP
• Identifies patient concerns and utilizes individualized strategies to establish a resolution
• Promptly calls all appropriate patients for their supply orders, acquiring accurate information from the patient/caregiver/nurse while maintaining patient confidentiality, privacy, and dignity according to policy and maintaining the security of electronic patient information
• Demonstrates competence in performing an accurate telephone call for all patients, documenting all calls in progress notes and alerts in the computer system
• Coordinates patient care and evaluates the effectiveness of care on an ongoing basis
• Recommends improvements in processes based on performance improvement monitoring activities

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• 2+ years General office experience or equivalent training Medical office, medical records, or pharmacy technician experience & familiarity with medical/pharmaceutical terminology preferred