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Dispatcher Customer Service

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Job ID: 210069
Category: EMT/Transport
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: To Be Determined

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The Department of Patient Transport at the Hospital of the University of Pennsylvania is seeking a Full-Time Dispatcher:


The primary function will be to coordinate activities related to the transportation of patients and communicating information to internal and external customers. Receives transport calls from various sources and assists in the triaging and prioritizing of requests to assure a timely response. Utilizes the transport module of the PennChart Epic System to dispatch requests for transport services.

Skill Requirements: The essential skill requirements of this position include but are not limited to: 

  • Responding to telephone and electronic requests for transport in a professional and courteous manner 
  • Assigning staff to perform transportation related services in a timely manner by following priority guidelines 
  • Modifying request priorities to ensure timely response 4. Actively seeking to resolve transportation support issues 
  • Communicating with the department management team regarding appropriate transportation activity levels 
  • Lifting, walking, pushing, and pulling 100-200 pounds and demonstrating an appropriate range of motion 
  • Appropriately dispatching transportation staff and equipment to rapid response, code calls, and stroke alerts 
  • Guiding others in the use of Epic Transportation system 
  • Monitoring timeliness of patient transportation within the hospital and responding appropriately to delays in service 
  • Providing the highest level of customer service through appropriate customer communication and issue resolution 
  • Assisting in training new employees Position/HSMG Revised w/ See Attached /2/8/2024 2 
  • Acting as a good steward of the department and hospital’s equipment 
  • Following established infection control, departmental, hospital, and safety policies and procedures 
  • Performing duties of a Transporter as needed

Education or Equivalent Experience:

  • High school education or GED (Required)
  • Associate degree or a minimum of 1 year of related experience (Preferred)

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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