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Accounts Receivable Supervisor

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Job ID: 210834
Category: Accounting/Finance
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: M-F; 8-hour day shift | Remote

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Accounts Receivable Supervisor

This position can be worked remotely from anywhere within the tri-state area.

Job Summary:

  • The Accounts Receivable Supervisor manages the accounts receivable and associated staff for assigned payer(s). This position will also identify, report, and resolve issues to ensure accuracy and timely payment of accounts.


  • Evaluates effectiveness of strategies by tracking payer key performance indicators and implementing corrective actions as necessary.
  • Assists in implementing procedures to standardize and make efficient subordinate staff’s efforts.
  • Assists in setting priorities to meet the organizations financial goals.
  • Maintains good working knowledge of payer policies and procedures.
  • Manages staff productivity to ensure staff stays in compliance with policies and procedures.
  • Optimizes use of Penn Chart system.
  • Acquires and maintains a working knowledge of how best the Penn Chart system can be utilized for data management.
  • Maintains certification to use all applicable features in the Penn Chart system.
  • Ensures that all staff’s work is evaluated for quality on a regularly scheduled basis using the KPI/QRS documentation procedure. As a part of the process, evaluate staff compliance with established departmental procedures for managing accounts that involve multiple payers, utilization of standard and ad hoc reports, problematic accounts, special accounts, and adjustments.
  • Manage the Escalation reporting process by ensuring the appropriate accounts are being tracked on the Escalation WQ and that the accounts are given priority focus until resolved by payment or denial from payer.
  • Enforces and adheres to write-off policies when performing contractual and other write-off adjustments.
  • Ensures all staff’s required educational certifications/completions are in compliance.
  • Utilizes internal controls and tracking mechanisms in accordance with Penn Medicine Accounting Control Standards.
  • Supervises a staff of 4-18.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
  • Other duties as assigned to support the unit, department, entity, and health system organization.

    Education or Equivalent Experience:

    • H.S. Diploma/GED (Required).
    • 3+ years of Healthcare Accounts Receivable experience (Required).
    • 1+ years of experience managing projects or leading a team (Required).
    • Supervisory experience (Preferred).

    Skills & Abilities: 

    • Ability to use Microsoft Excel.
    • Ability to use Microsoft Outlook.
    • Ability to use Microsoft Word.
    • In-depth knowledge of payer policies and procedures.
    • Must be able to comprehend and interpret management reports.
    • Knowledge of ICD and CPT coding.
    • Knowledge of computerized billing systems.

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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