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Claims Representative CBO

Job ID: 211201
Category: Accounting/Finance
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: M-F; 8-hour day shift | Remote Flexibility

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Claims Representative CBO

Department: Physician Billing Office

This position can be worked remotely from anywhere within the tri-state area.

Job Summary:

In accordance with PBO guidelines, follows up on accounts receivable for designated payers in an effort to expedite payment and ensure maximum reimbursement. 


    • Responsible for verifying patient coverage information and updating patient coverage records in Epic through working the assigned work queues.
    • Prepares and submits claims to carriers and intermediarie: assures attachments are submitted in accordance with contractual requirements and departmental policy.
    • Develops and maintains knowledge of billing requirements of third-party insurance carriers to ensure accurate claim submission.
    • Maintains certification to use all applicable functions in the Epic Billing System, specifically those related to Claims and Registration.
    • Effectively utilize all electronic tools available to verify insurance information and resolve incorrect claims. (Hdx, Navinet, etc.)
    • Meets and strives to exceed the productivity measurements as set forth by the PBO senior leadership.
    • Complies with the standards set forth in the payers in a timely and professional manner.
    • Acquires and maintains a working knowledge of how to optimize use of the Epic System.

      Education and Experience:

      • High School Diploma or GED (Required).
      • 1+ year of Accounts Receivable experience (Preferred), preferably in a physician practice, hospital, or medical facility.
      • Experience working with third party payers (Required).

      Skill Requirements:

      • Proficiency in using a computer and familiarity with computer applications (Required).
      • Experience using Microsoft Office Excel, Word and Outlook (Preferred).
      • Knowledge of computerized billing systems, such as Epic, (Preferred).

          We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

          Live Your Life's Work

          We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

             Current UPHS employees must apply HERE
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