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Pt Inventory Distrib Rep PHIT

Job ID: 211576
Category: Customer Service/Patient Access
Work Type: FT
Location: Lancaster, PA, United States

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • Under close supervision and only when consistent with local pharmacy regulations, prepares patient inventory shipping documents and coordinates the delivery of shipments. Maintains contact with patients and caregivers to achieve such coordination.


  • Prepares ship tickets using the standard templates. For static patients prepares ship list relative to the patient’s exact inventory. Any discrepancies in inventory are communicated to the appropriate team member or manager.
  • Prints ship list, and pump and pole DME list for Medicare and Medicaid patients.
  • Coordinates alternate delivery plans if a patient or caregiver will not be available on the scheduled delivery day, if possible, and documents such in the EMR.
  • Schedules pick-ups. Prints P/U and gives to warehouse representative.
  • Communicates all pertinent issues to the team and delivery staff relative to supplies and deliveries.
  • Confirms/coordinates patient delivery days with the patient via first verbal phone conversation.
  • Verifies patient insurance monthly.


    Education or Equivalent Experience:

    • H.S. Diploma/GED (Required)
    • And 2+ years Customer Service focused industry; health care experience preferred 
    • Education Specialization: Bachelor of Arts or Science

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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