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Program Assistant

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Job ID: 214042
Category: Clerical/Administrative
Work Type: FT
Location: Philadelphia, PA, United States

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • The Program Assistant will provide support for multiple Community Health Worker (CHW) teams embedded within inpatient and outpatient settings. CHWs provide person-centered support to Penn Medicine patients to set and achieve health goals. Program Assistant duties include identifying, outreaching, and enrolling patients eligible to receive the IMPaCT CHW intervention. Duties will also include screening and enrolling participants in quality improvement (QI) initiatives, maintaining telephone follow-up with participants, data collection, survey administration, medical chart abstractions, data entry/cleaning. Additional tasks may include assisting with ongoing projects related to implementing IMPaCT in new settings. The Program Assistant may also support other center-wide projects and perform other duties as reasonably assigned.


  • Identifies, outreaches, and enrolls patients eligible for the IMPaCT intervention, ensuring that program enrollment goals are met weekly and annually
  • Uses the electronic health record to identify and produce reports of patients meeting eligibility criteria for CHW support
  • Supports patients in creating a health-related goal to work on with the CHW
  • Ensures accurate and timely documentation in specified platforms including REDCap
  • Provides support for IMPaCT quality improvement and evaluation initiatives, including:
    • Identifies, outreaches, and conducts assessment with participants
    • Completes data entry, data cleaning, and reporting


    Education or Equivalent Experience:

    • H.S. Diploma/GED (Required)
    • 1-2 years experience in health care, non- profit, or community-based organizations, and service in low-income communities
    • Bachelor of Arts or Science, Health Sciences, Social Work, Sociology, or Public Health

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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