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Office Manager I Community Practice

Job ID: 215512
Category: Management/Leadership
Work Type: FT
Location: Plainsboro, NJ, United States
Work Schedule: FT

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • The Office Manager is responsible for overseeing the day-to-day functions and administrative business operations of the practice. Accountable for clinical and non-clinical staff, customer service and promotion of patient care continuity for patients. Works collaboratively and ensures the delivery of service in a culturally sensitive manner while filling in clerically when needed. The Office Manager evaluates clinical and non-clinical support staff performance on an ongoing basis and provides timely performance counseling/coaching when needed.


  • Supervising, training and evaluating staff and various department human resource tasks.
  • Review of office charges and patient information is verified, including pre-certification and referrals are obtained.
  • Maintaining and ordering an inventory of supplies, approval of costs, operating budget review and balancing deposits.
  • Supervising the doctors' master schedule for patient visits and outside appointments and running reports.
  • Greet incoming patients, noting their arrival time in the scheduling system.
  • Confirm patient demographic information by providing form and HIPAA privacy notice to patient for completion.
  • Instruct new patients in proper method to complete new patient information forms, obtain insurance information, set up medical record and attach copies to the encounter slip.
  • Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary. Take clear and precise messages, assuring they are placed in appropriate location for communication.
  • Any other duties, as assigned.
  • Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices.
  • Any other duties, as assigned.

Education or Equivalent Experience:

  • H.S. Diploma/GED (Required)
  • High School graduate or equivalent - required Minimum one-year experience in a medical services billing office environment. Experience in a Medical Group Practice Supervisory experience
  • Bachelor of Arts or Science
  • Bachelors degree preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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