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Dispatcher Customer Service

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Job ID: 214109
Work Type: FT
Location: Philadelphia, PA, United States

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Coordinates activities related to the transportation of patients and communicate information to internal and external customers. Receives transport calls from various sources and assists in the triaging and prioritizing of requests to ensure a timely response. Utilizes the transport module of the PennChart Epic System to dispatch requests for transport services

  Responds to telephone and electronic transport requests in a professional and courteous manner Assigns transportation staff in a timely manner by following priority guidelines Modifies request priorities to ensure timely response, pages or calls transporters when time is exceeded for status Resolve transportation support issues Communicates with the department management team regarding appropriate transportation activity levels Dispatches transportation staff and equipment to rapid response, code calls, and stroke alerts Guides others in the use of Epic Transportation system Monitors timeliness of patient transportation and responds appropriately to delays in service, addresses safety nets for transport delays High customer service standards through appropriate customer communication and issue resolution Assists in training new employees, records absences for payroll on staffing sheets Stewardship of the department and hospital’s equipment, uses RDIF to track all equipment Monitors and maintains all equipment including phones, pagers, wheelchairs, etc. Follows established infection control, departmental, hospital, and safety policies and procedures Performs duties of a Transporter as needed

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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