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   Current UPHS employees must apply HERE

Manager of Platform Engineering

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Job ID: 211725
Category: Information Services/Technology/Service Desk/Telecom
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: M-F 9-5

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS-End User Computing

Location: 3600 Civic Center Blvd

Hours: (must live reasonable distance from location) Hybrid, M-F 9-5


Responsible for leading and managing the Platform Engineering team in the development of innovative solutions that achieve successful performance goals for the Information Services department. Responsibilities include managing a team of individuals through multiple projects while developing and maintaining project plans to ensure milestones and project deliverables are met. Develops detailed technical knowledge of systems and business processes and identifies targeted process improvement initiatives. Manages and coordinates the development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Develops the change management procedures and protocols for the department; create and maintain all documentation for all assigned applications and hardware, and develops, plans and executes testing for supported applications and hardware. Communicates all necessary application/hardware changes, enhancements, and procedures to all necessary internal department teams.



  • Manages the day-to-day operations of the Platform Engineering Team including but not limited to employee mentoring, timecard retrieval, team meetings, and communicating operational requirements of UPHS to all team members.
  • Develops a detailed technical knowledge of end user devices and applications and business processes and identifies process improvement initiatives and targeted opportunities for improvements.
  • Develops new policies and procedures relating to system design, enhancements, change control, and maintenance of the applications and hardware systems.
  • Manages the delivery of complex workflow/system requirements in order to design, configure, test and implement end user device solutions
  • Defines system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity.
  • Coordinates, creates and maintains all documentation for assigned applications and hardware systems in order to establish standards for configuration and enhancements within the applications and hardware systems
  • Develops and executes test plans that are comprehensive and inclusive of application/hardware functionality changes and/or enhancements to ensure successful outcomes
  • Manages the core team in system upgrades and scheduled vendor releases as requested to enhance the applications/hardware platforms and meet project objectives.
  • Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.
  • Manages cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application.
  • Develops the education and delivery to internal team members, physicians, clinical and practice staff in the utilization of functionality within the UPHS end user device inventory.
  • Manages team members through the project management life cycle to ensure that overall progress and management of application project tasks are on track.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization.


Minimum Requirements

Required Education and Experience

  • Bachelor's Degree in Computer Science or related field is required
  • 5+ years of experience in Information Technology is required
  • Healthcare IT experience is preferred
  • Supervisory experience is preferred

Required Skills and Abilities

  • TECHNOLOGY: Ability to troubleshoot, research and solve technically challenging problems
  • TECHNOLOGY: Strong understanding of the foundations of computer science
  • COMMUNICATION: Demonstrated interpersonal/verbal communication skills
  • COMMUNICATION: Ability to communicate technical information and ideas
  • COMMUNICATION: Ability to express technical information clearly and simply to non-technical persons
  • COMMUNICATION: Demonstrated consultative, team building, and group facilitative skills
  • COMMUNICATION: Ability to communicate effectively with all levels of staff
  • PROJECT/CHANGE MANAGEMENT: Ability to implement process improvements
  • PROJECT/CHANGE MANAGEMENT: Demonstrated project management skills

Additional Information:

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.

Learn more about Information Services

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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