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   Current UPHS employees must apply HERE

Application Manager

Job ID: 203437
Category: Information Services/Technology/Service Desk/Telecom
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Hybrid, M-F

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS-PMACS ERA

Location: 150 Monument Blvd

Hours: Hybrid, M-F


Responsible for leading and managing multiple cross-functional work teams relating to the development of innovative application solutions that achieve successful performance goals and oversee project plans to ensure milestones and project deliverables are met. Develops working knowledge of application systems and business processes and identifies process improvement initiatives and opportunities for improvement in the application.


  • Manages team members through the project management life cycle to ensure that overall progress and management of application project tasks are on track.
  • Manages cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application.
  • Manages the day to day operations of the assigned application team including but not limited to employee mentoring, timecard retrieval, team meetings and communicating operational requirements of UPHS to all team members.
  • Manages and coordinates the development of new functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects.
  • Develops the change management procedures and protocols for the department; creates and maintains all policies and procedures for all assigned applications and develop, plan and execute testing for supported applications.
  • Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.
  • Communicates all necessary application changes, enhancements and procedures to all necessary internal department teams.
  • Coordinates, creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
  • Develops the education and delivery to internal team members, system users and other stakeholders in the utilization of functionality within the application.
  • Delivers customer service to IS clients seamlessly across system boundaries.
  • Ensures safety, confidentiality and security of all data.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization


Minimum Requirements

Required Education and Experience

  • Bachelor's Degree is required
  • 5+ years of Information Technology experience is required
  • 2+ years of lead, supervisory or management experience is preferred
  • Healthcare IT experience is preferred

Licenses, Registrations, and Certifications

  • Vendor certification is preferred

Required Skills and Abilities

  • TECHNOLOGY: Ability to troubleshoot, research and solve technically challenging problems
  • PROJECT/CHANGE MANAGEMENT: Ability to implement process improvements
  • COMMUNICATION: Demonstrated customer service skills
  • COMMUNICATION: Ability to communicate technical information and ideas
  • COMMUNICATION: Ability to manage difficult situations
  • PROJECT/CHANGE MANAGEMENT: Demonstrated success in coordinating the activities and deliverables of project teams
  • Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment.
  • Ability to follow through issues to resolution.
  • Ability to analyze, diagnose, suggest and implement process changes.

Additional Information:

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.

Learn more about Information Services

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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