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   Current UPHS employees must apply HERE

Patient and Family Experience Education Coord at the Hospital of the University of Pennsylvania

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Job ID: 217004
Category: Clinical Support
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: M-F

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • The Patient and Family Experience Education Coordinator is responsible for coordinating and performing patient and family experience educational programing and activities within the Patient Experience Department to achieve optimal patient care and departmental outcomes. This employee will ensure high quality patient experience education through integration of philosophy, professional activities, and education provided to patients. In collaboration with the Director of Patient Experience and Magnet Programs, and other members within and outside of the Patient Experience Department evaluates and designs educational programs for inpatients, ambulatory patients, members of the community and their families.


  • Develops, implements, and evaluates patient and family experience educational programs in collaboration with departmental leadership.
  • Engage in continuous process improvement to ensure programming meets patient/family needs
  • Assists with providing patient/family experience education including but not limited to: participants of the HUP Harvest and Food for Health programs, multidisciplinary students who have clinical rotations at HUP Harvest, patient and guest relations department, family centered care, and patient education programming.
  • Support community engagement activities of the department.
  • Provide input to Patient Family Experience Leaders across HUP on opportunities for improvement
  • Support organizational health literacy efforts
  • Support Patient and Guest Relations department regularly to help drive quality metrics in that department


  • Project Management Professional Certification
  • CAPM, PMP, or Six Simga preferred

Education or Equivalent Experience:

  • Bachelor of Arts or Science (Required) with Education Specialization: Healthcare, business management or a related field Equivalent Experience, with 5+ years healthcare experience, 3+ years patient education experience and 2+ years program development/process improvement experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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