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Lead Messaging and Collaboration Engineer

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Job ID: 216647
Category: Information Services/Technology/Service Desk/Telecom
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: M-F; 8-hour shift | Remote

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Lead Messaging and Collaboration Engineer

Job Summary:

  • The Lead Messaging & Collaboration Engineer is responsible for providing guidance to the engineering team for the delivery of Email & Collaboration tools to the organization. The Lead will serve as a technical escalation point for team members. This role will also provide hands-on technical implementation, troubleshooting, maintenance and monitoring support. 


    • Provides technical leadership and guidance to the team.
    • Represents the team during technical and project planning sessions with internal and external stakeholders and partners such as architecture, service providers, vendors and business leadership.
    • Identifies and implements technical and operational process improvements.
    • Leads capacity planning, performance management and root cause analysis.
    • Administers and supports Email Services (Exchange Online) and Collaboration tools including Teams, OneDrive and Electronic Faxing.
    • Responsible for Microsoft 365 License administration.
    • Performs day-to-day management and administration for Exchange Online with an Office 365 hybrid/cloud environment.
    • Builds and supports telephony integration with Teams.
    • Builds automation using tool such as Power Shell.
    • Manages roles and services, user permissions, email queues and dynamic distribution groups.
    • Supports issues related to group mailboxes and distribution lists.
    • Supports the enterprise in a 24/7/365 environment with the ability to provide on-call support.
    • Works with Azure AD and Active Directory.
    • Develops future strategies for adoption and deployment of Messaging & Collaboration products and services.
    • Supports Security & Compliance by assisting in the configuration and management of anti-phishing and anti-spam and encryption technologies.
    • Creates and maintains technical documentation.
    • Installs, configures and manages email routing devices and services such as Cisco IronPort and Proofpoint.
    • Provides Tier 3 support to internal technical teams.
    • Supports Enterprise Electronic Faxing systems such as RightFax its integration points with applications and multi-function devices.
    • Interfaces with vendors and service providers to evaluate, design and support new products and services.
    • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
    • Other duties as assigned to support the unit, department, entity, and health system organization.

        Education or Equivalent Experience:

        • H.S. Diploma/GED (Required).
        • 10+ years of experience working as a Systems Administrator supporting Windows Server, Active Directory, Exchange or similar environments (Required).
        • 6+ years of experience in a role in a role with responsibility for the administration of MS Azure or Office 365 services including Exchange, Teams and OneDrive (Required).
        • Bachelor's Degree (Preferred).

        Skills & Abilities:

        • Demonstrated customer service skills.
        • Demonstrated interpersonal/verbal communication skills.
        • Ability to communicate effectively with all levels of staff.
        • Ability to troubleshoot, research and solve technically challenging problems.
        • Ability to implement process improvements.
        • Ability to mentor team members.
        • Ability to constructively resolve issues and conflicts as they arise. Strong listening skills.
        • Ability to translate complex technical knowledge to business stakeholders.
        • Proven ability to analyze, trouble shoot and problem solve complex technical issues.
        • Ability to work within deadlines and with multiple priorities; ability to adapt to changing priorities.
        • Orientation to teamwork and achievement of company and departmental goals.
        • Proven ability to triage and properly classify incidents and prioritize work efforts accordingly.
        • Understanding of ITIL concepts and Change Management processes.
        • Hands on experience with implementation, deployment, or support for Exchange Online including working with Hybrid environments.

        We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

        Live Your Life's Work

        We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

           Current UPHS employees must apply HERE
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