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Senior Improvement Advisor - Penn Presbyterian Medical Center

Job ID: 222793
Category: Quality/Performance Improvement
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Days 40 hours per week

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Presbyterian Medical Center (PPMC) has an outstanding opportunity for a Senior Improvement Advisor to join the CEQI team and work alongside some of the best medical providers in Philadelphia.

PPMC, the Philadelphia regions top Level 1 Trauma Center, has an outstanding record of medical accomplishments, placing our patients at the core of everything we do. The “how” is important to us – how we treat our patients and each other, how we raise the bar every day to achieve excellence and how we contribute to the health of the community around us. PPMC has a community feel but is also part of the larger academic and research-based institution that is Penn Medicine. By joining PPMC, you get the best of both worlds and a genuine commitment to your professional growth and development

Position Description:

Responsibilities for the Senior Improvement Advisor role include but are not limited to the following:

Serving as a change-agent for PPMC departments, and supports teams connected to those areas. Providing partners with the most current PI methods and tools, including project management support. Mentoring and coach local team Improvement Advisors, providing support and experience for local process improvement when needed.
Planning, implementing, and evaluating the quality, patient safety, and operational performance programs of departments.

Facilitation of PI projects and kaizen events; management and surveillance of data for PI opportunities; messaging trends in the data to leadership, departments, and staff; training and mentorship to entry-level Improvement Advisors; education of front-line staff in the latest PI methods; and responding to serious safety events. This position is accountable for facilitating improvement in the areas of patient satisfaction, clinical quality, and patient safety, operations, and continuous survey readiness.


  • Mentoring, teaching, and coaching teams, providing feedback, support, and direction as needed.
  • Provide departments, and partners with the most current PI methods, assisting in seeking areas for improvement and the facilitation of projects.
  • Able to competently evaluate the quality, patient safety, and overall performance of selected departments.
  • Facilitates improvement activities to insure safe, effective, and compliant patient services.
  • Maintains and models organizational Core Values.

Minimum Requirements:

Bachelor's Degree And 3+ years' Experience in planning, implementation, and evaluation of a performance improvement plan, preferably in a health care field required
Master's Degree Medicine, nursing, patient safety and quality, other healthcare related field, business or health policy preferred
Process Improvement Experience: Six Sigma Black Belt/Lean Certification/IHI Improvement Advisor training [e.g. Six Sigma PDSA (Plan Do Study Act) or PDCA (Plan Do Check Act)] or equivalent experience (e.g. leading or facilitating large scale projects across multiple areas and familiarity in process improvement methodology) required
Clinical Experience: Candidates will be considered if there is commensurate work experience in healthcare performance improvement (e.g. healthcare quality, patient safety, or consulting within organizations that provide clinical treatment or preventative care services) preferred
Quality & Safety Standards in Healthcare: Knowledge of national standards and outcomes for quality, safety and healthcare such as CMS Core Measures & Value Based Purchasing, AHRQ PSI, Leapfrog, US News and World Report rankings is preferred; experience preferred, but classroom learning or Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), etc. accepted.
Root cause analysis experience is desired. If applicant holds a medical license, (e.g. RN) proof of licensure is required
Lean Silver or Gold certification, CPPS, PMP, SSGB and/or SSBB preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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