Associate CHRO Penn Primary Care and Specialty Practices

• Positively represents Human Resources and UPHS management, and provides collaborative professional counsel to the HR team, health system leaders and staff at all levels within the organization in partnership with the CHRO- PMMG.

• Builds relationships with UPHS Shared Services Leaders, UPHS CHRO & ACHRO network, Regional Practices Executive Team, Physician Leaders across PPC/PSP, directors, managers, physicians, and staff, to identify HR needs and create HR plans to improve performance.

• Develops and implements workforce management strategies to ensure that Regional Practices and Penn Medicine can achieve their short- and long-term goals. Partners with Penn Medicine shared services in process design, implementation, and ongoing process management to ensure client satisfaction.

• Works with clinical leadership, entity leadership, affiliates and/or suppliers in developing programs, services and/or initiatives to anticipate future employee needs, build employee loyalty and/or generate profitable growth.

• Provides leadership for HR integration and alignment activities within and across PMMG. Ensures established protocols, strategies, and tools are utilized throughout the project to reinforce consistency in process and experience for impacted providers and staff.

• Acts as a resource and advisor to leadership in facilitating change within Regional Practices.

• Provides advice, counsel, and guidance to leadership on matters related to employee relations (inclusive of physician employee relations and professionalism), equal opportunity, and employment law. Ensures thoroughness and consistency in investigations, recommendation, and complaint resolution.

• Communicates to Human Resources staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.

• Ensures employee satisfaction by providing leadership for the comprehensive and continuous measurement of organizational health and development of actions plans for their respective region.

• Demonstrates an awareness of patient/employee safety when carrying out daily responsibilities of their position.

• Partners with UPHS’s shared services Staffing Department on the strategic development of recruitment activities for their Entity, including sourcing, advertising, interviewing, reference checking and compliance with license requirements.

• Partners with leaders to facilitate job design to meet business requirements as needed. Supports leadership in the development of position descriptions.

• In partnership with UPHS Compensation, administers compensation plans including job evaluation, market pricing and incentive planning, performance management and reward processes.

• Improves HR processes through design and implementation of automated systems.

• Ensures that all direct reports and those functions that he/she has primary accountability for are in compliance with all federal, state and local regulatory standards and requirements, including Department of Health, funding agencies, FDA, and others.

• Manages, motivates, evaluates, and rewards Human Resources staff to provide excellent service in a responsive and thoughtful manner to their clients and creates a support work environment in line with core values.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

• Other duties as assigned to support the unit, department, entity, and health system organization

Skills and Abilities

• Ability to mentor and to manage a team of Human Resources employees.
• Strong analytical and financial acumen abilities. Must be data driven.
• Collegial, accessible, visible, and collaborative.
• Active listener, reflective, and patient coupled with a passion for excellence.
• Customer service-driven and responsive
• Must have judgment, be politically savvy and possess people skills to gain buy-in and consensus on change initiatives.
• Advocate for employees.
• Demonstrated track record of direct employee relations (union experience is desired), recruitment, and organizational development experience.
• Successful experience navigating a complex and a matrix environment where cost control is an important driver and change are constant. Experience in relocating large service lines would be ideal.
• Proven track record of exercising creativity and initiative to introduce and implement new approaches and best practices, especially in talent assessment and management, career mapping, and staffing models. Actual experience with process improvement and standardization is important.
• This individual must have high energy and excellent communication, people skills, and influencing abilities, and engender trust and credibility with people at all levels of an organization.
• Familiarity with the compliance and regulatory requirements that a healthcare delivery system faces. Passion for patient safety and highest quality care is critical.