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Penn Center for Community Health Workers Assistant Director- Penn Medicine at Home
Job ID: 234495
Category: Management/Leadership
Work Type: FT
Location: Philadelphia, PA, United States
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Your environment, resources, and living conditions profoundly impact your health. That’s why we believe that patient care must go beyond providing medical attention and treating illnesses. If you want to lead in an organization that embraces a holistic approach to health and well-being, Penn Center for Community Health Workers (PCCHW) may be the place for you! We’re seeking an equity-driven, data-focused individual to lead teams, drive quality and strategic initiatives, and oversee training for the organization. Join us in building healthier, more resilient communities.
The Penn Center for Community Health Workers (PCCHW) is a national center of excellence for community health worker research, application, and dissemination. We developed IMPaCT, an evidence-based community health worker model, which has been proven in clinical trials and replicated nationally and has supported almost 25,000 historically underserved patients in Philadelphia. The results demonstrate improvement in chronic disease control, improved mental health, improved communication between patients and providers, and 34% fewer hospital days compared to matched controls. CHWs are trusted members of local communities who promote health and well-being by supporting patients' physical, mental, and emotional goals. They are hired and trained based on key characteristics, including innate qualities like good listening, empathy, and trustworthiness with the patients they support.
Summary:
- The Assistant Director of Penn Center for Community Health Workers (Center) provides operational leadership for the IMPaCT Community Health Worker (CHW) program within Penn Medicine and the Philadelphia region. (S)he oversees management and CHW staff and drives quantitative and qualitative outcomes attainment for a core portion of the Center's work. The Assistant Director discovers and leads new opportunities and triages requests to integrate CHWs into clinics and hospitals.
Key Duties and Responsibilities:
Organization leadership
• Oversee programmatic outcomes and continuous improvement for patient care across hospital, outpatient, and telephonic CHW work and ensure top CHW performance
• Manage PCCHW’s team training and CHW professional development
• Integrate CHWs into hospitals and primary care clinics and build strong relationships with clinical partners.
• Represent the Center in major health system initiatives related to population health and social determinants of health (SDOH).
CHW leadership
• Supervise up to 2 Program Managers who lead a team of CHWs
• Supervise and coach 3 CHWs to provide excellent care
• Analyze data on a regular basis and identify opportunities for improvement
• Develop and implement performance improvement strategies and plans
Education or Equivalent Experience:
- A Bachelor's Degree is required; a Master's is preferred.
- • 8+ years of experience in a management role with a track record of hiring and retaining superstars, and achieving program goals, including 5+ years of leadership experience in organizations focused on improving the lives of individuals who have experienced harm due to race and socioeconomic position
Self-starter who can make strong connections within and outside of the Center while working in a hybrid in-person/remote office arrangement
Comfort and enjoyment working with data to understand trends, troubleshoot, and innovate
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
