Current UPHS employees must apply HERE
Access Administrator - Dermatology
Job ID: 239945
Category: Clerical/Administrative
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Per Departmental Needs
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Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: CPUP – Clinical Practice of University Pennsylvania
Department: Dermatology
Location: PCAM – 3400 Civic Center Blvd
Hours: Per Departmental Needs
Summary:
- Access Administrator supports department with developing and implementing the goals and standards that directly support the strategic plan and vision for patient access & satisfaction of the Department across all divisions and locations. Compiles data and conducts special projects as necessary for departmental initiatives. Incumbent will work with Department leadership to monitor and optimize cost/benefit of practices, including size of practice/number of sessions and responsibilities for clinical support. Maintaining current training and certification for use of the APM scheduling and management system. Ensure that all staff are adequately trained and certified; optimizing use of the scheduling and reporting systems. The incumbent is responsible for utilizing and monitoring the clinical capacity calculator to ensure maximum session utilization and coverage. The Access Administrator will report on the analysis of access metrics for areas of opportunity and federally mandated reporting/compliance related to CMS quality measures, as well as Press Ganey for patient satisfaction scores around both access and wait time. In conjunction with other senior management staff, leads the management for room utilization across all locations for clinical activities, including clinical trial research. The Access Administrator will be a direct liaison with the access center to optimize and sustain one call scheduling through the use of the customized questionnaire and other techniques.
Responsibilities:
Assists practice managers with creation and management of clinic templates for Department
oversees all templated sessions
Assists Department with developing and maintaining electronic questionnaires and protocols for efficient and effective scheduling
monitors compliance with questionnaires and protocols
Assists Department with the development, implementation and upkeep of scheduling guidelines and outpatient operational policies, procedures, standards and initiatives including providers’ scheduling templates and assists with the impact to room allocation
Serve as liaison between practice managers and Department for all escalations related to provider scheduling changes and room capacity
Serve as liaison to Ambulatory Access Center for all Department related issues (if applicable)
Disseminate information to the practice manager(s), access center, new patient coordinator and secretarial staff on how to effectively monitor utilization of the schedule
Analyze Epic scheduling template and identifies process improvement opportunities to provide better customer satisfaction and improve the revenue cycle.
Assist Department with development of dashboards to analyze weekly, monthly, and annual volume, bump and same day cancel reports
assists in communicating results to practice management.
Assist Department with development & implementation of measureable patient access goals and objectives
monitor schedules for compliance that impact the Department (new vs return visits, scheduling NPV within 2 weeks, etc.).
Reviews Press Ganey scores and comments with Department then distributes to divisions quarterly
Assist Department with driving the patient experience through development and implementation of innovative programs aimed at increasing access and ease of scheduling an appointment
Assists practice managers and providers with any scheduling issues
creates and manages to completion any related IT tickets
Assist with template schedules during the absence of practice managers
Updates provider profiles and diagnosis list across multiple areas including web and marketing materials
Performs other duties as assigned for special projects and Departmental initiatives
Credentials:
Education or Equivalent Experience:
- H.S. Diploma/GED (Required)
- Equivalent Experience: •And 7+ years of progressively responsible positions in health care administration in a university/hospital setting
- Bachelor of Arts or Science - Preferred (degrees may be considered in lieu of total experience)
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Current UPHS employees must apply HERE
