Assistant Nurse Manager- Infusion - PHIT- Full time- Penn Medicine at Home

Responsibilities:

• Operations: Provides over-site for clinical staff on the following: clinical staff case management & direct clinical care, regulatory compliance, review of new products and services, and coordination of orientation activities between team and nurse educations. Completes routine and crisis communication throughout the department as they arise and promotes efforts to improve cost effective quality patient care. Establishes improvement priorities and sponsors improvement activities within Caring Way. Ensures that staffing and schedule provides safe, effective, and high-quality care. Ensures that all regulatory requirements are met, and that staff is fully utilizing materials, staff, and financial resources.
• Staff Training and Education: Participates in the selection, career development, and annual performance review of staff and peers as requested. Addresses performance issues immediately and directly. Observes staff service skills with all patients and coaches to improve performance. Implements best practices for sustained performance improvements. Builds strategic, clinical, and business literacy through staff education and communication. Builds measurement systems to track performance improvement initiatives. Fosters the continual integration of UPHS research and education activities into clinical operational processes.
• Staff Development: Shares resources, information, and collaborates with fellow team members across boundaries to ensure patients and other customer’s needs are met. Provides access to staff to needed information and resources. Works with other departments to maintain systems and staff resources. Develop strategies into action plans that assist with setting customer focused performance expectations. Works with nurses within Caring Way with rapid and effective implementation of best practices. Reviews and monitors quality data and assists director in creating action plants to meet quality goals.
• Patient and Customer: Ensures patient/customer satisfaction through complete and continuous measurement of satisfaction levels. Works with Clinical Departments, UPHS Partners, and Suppliers to develop patient programs and services that anticipate future customer needs. Delivers patient/customer service seamlessly across system boundaries. Ensures patient/customer/family safety and confidentiality. Takes action to make up for lapse in service. Builds relationships with our managers throughout the organization to ensure problem solving and good communication hand offs for patients and families.
• Patient Care: Provides patient care/case management to a small group of patients as a method of ensuring clinical competency.
• Penn Home Care and Hospice Services Core Values: Builds long-term capability by creating a culture that fosters continuous learning and process improvement. Collaborates with supervisor in developing annual work plans and goals. Schedules opportunities for dieback from supervisor. Collaborates with supervisor in developing annual learning plan. Continuously monitors performance levels of self and the process they work within to identify opportunities of improvement.
  

Credentials:

• Registered Nurse - NJ (Required)
• Eligible for professional license in Commonwealth of Pennsylvania. Complete submission of application for Pennsylvanian RN licensure within 90 days of hire date and obtain licensure within 6 months of starting role, if not previously obtained (Required)
• Basic Cardiac Life Support (Required)
• Oncology Certified RN (Required)
• Cert RN Infusion (Required)
• Driver's License (Required)
• Car Insurance (Required)

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)
• 2+ years Progressive nursing experience in the setting of a home care, home health agency/home infusion company. (Required)
• 2+ years Leadership experience in homecare, home health agency/home infusion setting. (Preferred)