Patient Access Associate (Registrar) - Emergency Department - FT M-F 10am-6:30pm

Job: Patient Access Associate (Emergency Room Registrar)

Hours: Monday-Friday, 10am-6:30pm

Location: Penn Medicine Princeton Health Hospital - 1 Plainsboro Road Plainsboro, NJ 

Department: Emergency Department

*Patient Access Associates may occasionally also support the outpatient/ambulatory care as needed

Patients have so many choices when it comes to their care. Patients choose us because of our Press Gainey scores and positive patient comments. PMPH is one of the Top Ten Hospitals in New Jersey. If you want to join a supportive team where supervisors are always willing to jump in and offer on the job training and education - this could be the role for you! The Emergency Department is a fast-paced, high energy environment - this is good for people who don't want to sit at a desk for 8 hours and love being a part of an ever changing environment.

Summary:

The Patient Access Associate is responsible for registering patients into the computer system
The Patient Access Associate will collect, verify and enter patient's required demographic and insurance information to ensure accurate and timely reimbursement . They will collect and process any co-pays or time of service payments
The Patient Access Associate will provide excellent customer service which sets the tone to ensure positive patients outcomes and care

Day-to-Day Responsibilities:

Greeting patients with a positive and professional attitude and initiating the registration process
Properly entering the required fields within the ADT system to ensure patient safety and creates visits appropriately in the ADT system
Performs follow up on assigned third party accounts for all in-house admissions and select outpatients (e.g. PAT, Radiation and Oncology)
Follow ups include completing tasks that such as verifying eligibility, obtaining benefits, ensuring pre-certification and/or authorization/referral requirements have been completed
Demonstratining flexibility and adaptability to fast-paced, changing work environments
Demonstrating and appropriately documenting out of pocket responsibility for services as related to insurance contracts or PCHS Fee Schedules
Collecting time of service and point of service payments according to policy. Referring patients to Financial Counselor for assistance when necessary
Patient Access Associates have the ability to be cross-trained in Admissions which allows opportunity for professional growth 
When Patient Access Associates are assigned to bedside registration (ED and Surgical Areas), they are required to utilize the Workstation on Wheels (WOW)

Qualifications:

Required:

H.S. Diploma/GED 
Strong customer service skills
6 months experience with  checking in patients (in a physician's office or hospital setting) and the ability to type 40 words per minute

Preferred:

Two years of medical experience, with previous hospital or physician office registration/insurance verification experience 
EPIC experience 
Flexibility in hours - you will have a permanent shift, but flexibility is preferred when needed to help cover other shifts

Why Choose Penn Medicine:

Endless opportunities for career growth
Penn Medicine believes in its' people - the organization can only be successful with our valued employees
Eligible for Medical/Dental/Prescription/Life Insurance the 1st of the month following your hire date
Prepaid Tuition Assistance
Access to over 1300 courses to provide professional and personal growth
Access to Penn Medicine's Wellfocused program which supports emotional and physical wellness
Access to hundreds of employee discounts