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   Current UPHS employees must apply HERE

Associate Director Training and Education Pt Engagement Ctr

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Job ID: 242220
Category: Management/Leadership
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Per Departmental Needs

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Practices of the University of Pennsylvania (CPUP)

Department: Access Center

Hours: Full-Time

Summary:

  • The Associate Director of Training & Education for the Patient Engagement Center is responsible for building, managing and owning curriculum and learning objectives for all team members that support the newly formed Patient Engagement Center across all entities within Penn Medicine. 
  • This Associate Director will lead a team of educators to precept, improve, and master processes while mitigating interruption to the constant interactions that occur daily within the center. 
  • The Associate Director is responsible for the strategic planning and delivery of world-class training and education modules for Penn Medicine. They will work in concert with other cross functional leaders both inside the Patient Engagement Center and with other key Penn Medicine stakeholders including but not limited to Workforce Planning, Quality Assurance, and other operational roles as necessary. 

    Education or Equivalent Experience:

    • Bachelor of Arts or Science (Required); Master of Arts or Science (Preferred)
    • Minimum of 5 years of progressive management experience in Call/Call Center management; experience in a Healthcare setting with emphasis on Patient Access preferred (Required)
    • Direct knowledge/experience in any or all of the following support functions (Required)
      • Training, quality and Call/Call Center Technology
      • 1 to 2 years of oversight experience in these areas is highly preferred
      • Experience leading major projects and change programs which impact an entire organization
      • Experience of managing relationships at all levels
      • Effective track record of deployment optimization in a large organization
      • Experience in overall Talent Optimization

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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