Current UPHS employees must apply HERE
CT Supervisor
Job ID: 242956
Work Type: FT
Location: Plainsboro, NJ, United States
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
- Assists Radiology manager in the day-to-day technical operation of the department in an efficient and cost-effective manner. The CT Supervisor will work collaboratively with the radiology manager, radiology director, medical staff, and administration to ensure that quality patient care is delivered. Actively supervise the quality of care delivered to patients and participates in departmental QC and performance improvement activities. The CT Supervisor must follow physician's orders precisely, maintaining a high degree of accuracy in positioning and exposure and conform to regulations concerning the use of radiation to protect themselves and their patients from unnecessary exposure. Under the direction of a radiologist and/or surgeon, performs high quality diagnostic imaging examinations using ingenuity, initiative and independent judgment of patients in a safe and timely manner
Responsibilities:
- Assists radiology manager to organize and coordinate the daily services of the department. Sets appropriate priorities, uses time effectively.
- Assists radiology manager with implementation of departmental policies and procedures that guide and support the provisions of services.
- Demonstrates financial accountability. Provides input on cost savings and productivity enhancements.
- Communicates regularly with staff on progress toward defined goals/required results. Is open to suggestions and new ideas from staff. Provides specific feedback, coaching and corrective action when necessary.
- Exemplifies superior customer service skills and performs service recovery.
- Foster teamwork around staff, engage employees in the decision-making process when appropriate and values diversity.
- Monitors QA compliance objectives and ensuring that targets are achieved.
- Assists radiology manager with all regulatory requirements.
- Proficient in departmental and hospital information technologies such as PACS, PennChart and job specific related areas.
- Performs all necessary preparations related to CT procedures.
- Obtains patient history, explains the procedure, and addresses any patient concerns prior to beginning the procedure.
- Performs all necessary checks for accuracy of the prescription, precertification/authorization if required by individual insurance companies, PennChart order and patient identification.
- Perform all procedures following the appropriate imaging protocols. All technical factors should be appropriate for the age of the patient with consideration of the tools available for shielding and dose reduction.
- Compiles and reviews images, provides applicable comparison studies, and prepares documentation for interpretation.
- Performs quality control testing as required.
- Clean, adjust and perform routine maintenance on equipment
- stock and replenish supplies as required.
- Responsible for coordinating all work assignments including staffing schedules and call schedules. Maintains adequate staffing according to department operating budget.
- Assists in training and/or instruction of student technologist, new employees and ancillary personnel.
- Participates in on-call coverage for the department, maintaining a 1-hour response time.
- Responsible for ACR accreditation.
- Leads the department to provide a high level of Employee Satisfaction.
- Regularly meets with all employees to improve communication and to build productive relationships.
- Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance
- and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
- Analyze employee satisfaction data & identify opportunities for improvement.
- Focus energy on collaboration and not blame.
- Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention.
- Manage team and individual performance in alignment with the UPHS vision of service excellence:
- Drive patient/client loyalty and physician referral by ensuring staff under your supervision understand the UPHS commitment to service, their own work processes, and have the necessary skills to meet service expectations.
- Focus energies on collaborating in problem resolution rather than finding blame.
- Manage patient/client complaints and provide timely follow up to ensure satisfaction.
- Ensure that staff understand and demonstrate service recovery commitment.
- Works with other clinical and entity leadership in developing programs, services, and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.
- High Reliability Patient Care
- In conjunction with all stakeholders involved in the patient care processes, institute operational changes based on data.
- Communicate, reinforce, and update as necessary environment of care procedures, (e.g. safety, security, hazardous materials, emergency, medical equipment, and utility management.)
- Continuously improve unit/department operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence.
- Participates in and supports patient safety goals and initiatives.
- Communicate roles, accountabilities, and performance measures to all staff.
- Identify unit quality metrics, review, and track monthly
- communicate to the staff, and develop/implement action plans to improve performance.
- Regulatory Compliance: (In partnership with Leadership Team).
- Ensures compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPAA, and others.
- Identify the competencies required for each patient population that employee works with (neonate, child, adolescent, young adult, middle adult and older adult
- Assure that staff are competent to deal with age specific needs of their population.
- Is explicit and patient when interacting with patients, family members and care givers.
- Provides instruction to patients/caregivers
- allows time for questions, etc.
- Speaks respectfully to adult patients and approaches the individual on an adult level.
- Addresses patients with his/her full name.
- Is always mindful of patient privacy.
- Participates in entity and department initiatives for patient/employee safety.
- Demonstrates an awareness of patient/employee safety when carrying out daily responsibilities of their position.
- Operations / Financial Management
- Is expected to support and comply with all standards for UPHS licensure
- to include TJC, State and any other licensing agency.
- Is expected to complete all annual in-service programs both online and on paper as established in UPHS and Department policies.
- Completes and verifies payroll hours for individual employees.
- Budget management for AU/Dept.
- Review Financial Reports distributed to ensure all activity within an AU is expensed in the month.
- Provide Accounting with accruals.
- Provide Accounting with direction on prepaid expense items.
- Preview monthly expense reports to detect errors/discrepancies and resolve issues.
- Provide budget variance explanations to Radiology Administration.
- Analyze and manage data as tool to manage expenses.
- Ensure Requestor/Drafter understands Material Management Processes.
- Proactively develops change management strategy for major organizational activities and events.
- Implements change management strategy within Department and UPHS in alignment with UPHS objectives.
- Identifies and facilitates agreement of major messages which are consistent and reflects CCH core values.
- Communication plans are effectively implemented.
- Ensure appropriate follow-up of major issues.
- Manage routine and crisis communications throughout the entity/community as they arise.
- Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation.
- Evaluates effectiveness of change and implementation plans.
- Workforce Planning
- Management plan in place for current and future staff.
- Succession plan in place for critical positions.
- Recruitment of competent staff to meet operational needs and who demonstrate the ability to be service orientation and align with the core values.
- On-Boarding- proper orientation of staff to their roles, accountabilities, and performance measures within probationary period.
- Development of staff - Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans
- Effective and timely performance management such that:
- Clearly defines work expectations.
- Recognizes and rewards individuals for a job well done.
- Addresses performance issues immediately and directly.
- Conducts performance appraisals annually and timely.
- Employee retention strategy in place.
- Positive employee relations.
- Effective employee communications.
- Employee recognition.
- Ensure continuous survey readiness.
- Ensure department human resource management practices comply with labor law, state & federal requirements
- Employee safety.
- Core Values
- Treats people respectfully.
- Effectively manages and efficiently uses all resources.
- Is open to and respects differences, ideas, and suggestions.
- Does not participate in non-productive activities of conversations.
- Maintains confidentiality.
- Establishes and maintains good working relationships and partnerships.
- Adheres to established policies and procedures.
- Always seeks clarity to ensure understanding, keeps work processes reasonable and simple, and balances priorities.
- Effectively communicates and ensures understanding of UPHS’ mission, vision, and values.
- Makes and keeps commitments.
- Meet deadlines and is responsive to requests.
- Exemplifies in his/her action principles of collegiality and collaboration at all times.
- RT Education
- Demonstrates awareness of program goals and assessments.
- Understand the program clinical objectives and evaluation and ensures clinical instructors/staff are made aware of the importance of the objectives and proper use of evaluative tools.
- Effectively provides student clinical instruction and supervision and offers criticism in a constructive and professional manner.
- Ensures students are adequately supervised while in the clinical area (follows supervision of students – direct/indirect policy outlined in program handbook).
- Evaluates student clinical competence as necessary.
- Effectively communicates student progress to clinical instructors/staff as necessary (individual student progress and progress as a group).
- Effectively communicates any program policy or procedure updates or changes to clinical instructors/staff.
- Cooperates with program officials to ensure students are provided with a quality education.
Credentials:
- Amer Registry Radiologic Tech (Required)
- Current Registration with the American Registry of Radiologic technologists (ARRT) (CT)
- Basic Cardiac Life Support
- Current Basic Cardiac Life Support (BCLS)
Education or Equivalent Experience:
- H.S. Diploma/GED (Required)
- Education Specialization:
Equivalent Experience:
- Associate of Arts or Science
- Education Specialization:
Radiologic Technology Program
Equivalent Experience:
- Bachelor of Arts or Science
- Education Specialization:
Radiologic Technology Program
Equivalent Experience:
•And 5+ years Supervisory experience in the diagnostic CT area.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Current UPHS employees must apply HERE