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Job ID: 245745
Category: Management/Leadership
Work Type: FT
Location: Radnor, PA, United States
Work Schedule: Per Departmental Needs
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Entity: Clinical Practices of University of Pennsylvania
Department: Dermatology
Location: Penn Medicine Radnor- 145 King of Prussia Rd
Hours: Per Departmental Needs
Summary of Accountabilities:
In collaboration with leadership, the Senior Practice Manager provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:
• 15+ = # of staff directly and indirectly managed
• 20,000+ = # of budgeted annual visits
• Complexity Factors (will involve some of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.
Ensures management of daily practice operations run efficiently and effectively – including:
• patient scheduling, billing, and coordination of services/facility(ies)
• providing quality care to patients; championing quality initiatives with the providers and staff
• maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators
• achieving financial goals related to budget
• offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores
• regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices
• complying with regulatory requirements
• serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management
• managing (directly and indirectly) practice staff
Education or Equivalent Experience:
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.