Administrative Services Associate CTR Inherited CVD

Responsibilities:

• Schedules patient appointments including required testing.
• Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. 
• Ensures diagnostic testing and other evaluations are completed before visit if applicable.
• Handles all patient correspondence, including myPennMedicine messages and call center intakes.
• Responsible for maintaining the referral emails.
• Responsible for maintaining the e-fax.
• Maintaining provider wait list and reschedule list.
• Responsible for same day or next day prior-authorizations for testing.
• Maintain Holter Monitor Work queue which includes ordering of the monitor and uploading it once receive results.
• Maintain internal referral work queue.
• Answers and screens the provider phone line. 
• Taking appropriate messages/delegate to appropriate staff.
• Maintains multiple calendars and ensures Epic schedules are full.
• Submission of Symphony requests for providers.
• Coordination of New Patient Packets, Carrier Clinic Packets and any additional programmatic needs.
• Create/Edit and distribute letters per provider direction.
• Updates CVs in FEDs.
• Any additional tasks needed for the program as assigned.
• Focus on obtaining records and imaging from other facilities
• High reliability of organization and coordination.
• Four years previous experience strongly preferred.
  

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• And 2+ years Medical office experience, or 2 years of customer service experience (Required) 4+ years experience strongly preferred.
• A degree (Associate's, Bachelor's, Master's) may be considered in lieu of some experience.