Security Operations Center Dispatcher (Full-Time, 2nd Shift, 1.0)

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Security Operations Center Dispatcher

Entity: LGH

Location: Lancaster General Hospital - 555 N Duke St, Lancaster, PA 17602

Hours: 1.0 FTE (40 Hours per week), Evening Shift

Work Rotation: Week One - Sunday through Thursday 3 PM - 11PM, Friday through Sunday off; Week 2 - Monday off, Tuesday through Thursday 3 PM - 11 PM, Friday off, Saturday 3 PM - 11 PM

Summary:

• Responsible for functioning as the dispatcher of the Security Operations Center for LG Health.

Responsibilities:

• Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
• The Security Operations Center SOC serves as a central hub for receiving security assistance calls
• Dispatches and tracks Hospital Security Officers on Emergent and non-emergent Events.
• Operating a radio dispatch center for incoming and outgoing communications.
• Elevate response to local emergency responders as necessary if the incident exceeds internal capabilities in alignment with HICS standards .
• Monitoring access control operations.
• Monitoring Burglar alarms.
• Providing staff protection and patient elopement monitoring.
• Overseeing a video surveillance center for camera monitoring.
• The SOC is responsible for managing computer-aided dispatching CAD and incident reporting applications.
• Follows Emergency Procedures Guidelines Code; K, H, Blue, Grey, Condition 8, red, yellow, green, amber, and Black .

Credentials:

• Ntl Registry of EMT (Preferred)

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• One (1) year of experience in EMS, Emergency Dispatching, Police, Fire, or Security; and or one (1) year working with police, hospital and or community transport.
• Customer Service Skills and Communication Skills
• Computer Experience Windows Word, Excel Computer Aided Dispatch CAD
• Recognized Telecommunicator Course or Emergency Medical Technician (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.