Patient Services Associate - Medicine Float Pool
Job ID: 125054
Customer Service/Patient Access
FT
Philadelphia, PA, United States
Apr 12, 2022
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
The Patient Services Associate (PSA) assists the practice/department in maintaining a strong patient/customer focus, supports the delivery of highest quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.
This position comes with an additional $1.00 per hour premium pay while a member of the float pool.
The purpose of the Medicine Float Pool is to support the operational needs of the Clinical Practices of the University of Pennsylvania. The Patient Services Associate will travel “float” to different practice locations within the Philadelphia region and surrounding suburbs, such as Central Philadelphia, Radnor, Valley Forge and NJ. This allows for the opportunity to learn about various specialties and connect with individuals at different levels of the organization.
Education or Equivalent Experience:
- High school diploma or GED required; 2 or 4 year college degree preferred.
- 2-3 years of medical office experience, or 4 years of customer service experience, required.
- Advanced degree (Associates, Bachelors, Masters) may be considered in lieu of experience.
- Thorough knowledge of third party insurance coverage guidelines preferred.
- Must successfully complete/pass EPIC schedgistration training/tests.
- Computer knowledge and skills required.
- Ability to speak English for a business setting.
- Customer-focused communication skills (verbal/written) required.
- Critical thinking and multi-tasking skills required.
- EMR skills preferred.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
