Ambassador Hospital Concierge

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• Delivers on our promise to provide a high quality and supportive welcome to all visitors, patients and families. This position is responsible for greeting and responding to the needs of our patients, visitors and families by providing information and assistance in a timely manner.
• Greets 8,000 to 10,000 patients, family members, employees daily.

Responsibilities:

• Provide a welcome to every patient, family member or visitor in accordance with the training provided through Penn Medicine Academy (scripting).
• Initiates greeting and positive interaction to all.
• Anticipate and respond to patient, visitor and hospital staff concerns, expectations or needs in a timely manner.
• Assist immobile patients out of/into vehicles and into/out of wheelchairs safely and courteously.
• Manages visitor flow at entrances to assure patients of timely arrival for appointments.
• Support all way-finding, including the coordination of Outpatient Transports.
• Collaborate with patients, visitors and hospital staff to deliver a coordinated and seamless service to Patients and Visitors, including patient transportation.
• Work within a safe environment regarding patient's special needs in order to prevent falls or other accidents.
• Provide other services such as calling for cabs, coordinating para-transit, and assisting patients with hotels, restaurants and public transportation services.
• Ensure all outside vendors check in with Security.

Education or Equivalent Experience:

• Associate of Arts or Science
• H.S. Diploma/GED (Required)

Skills and Abilities:

• Demonstrated Customer Service Skills
• Demonstrates the highest level of customer service and can interact effectively with front line staff, physicians, senior leaders, physician leadership and managers/supervisors
• Basic computer knowledge and skills
• demonstrated interpersonal/verbal communication skills
• Excellent interpersonal skills and ability to work with a variety of personnel skill sets
• Demonstrated ability to deal with confidential information

Additional Information:

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Penn Medicine http://www.pennmedicine.org/careers/

Live Your Life's Work

EOE/AA, Minority/Female/Disabled/Veteran