Patient Services Associate Internal Medicine

The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.

The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.

The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.

Position is located in Radnor, PA

Minimum Requirements

· High school diploma or GED

· 2 plus years of medical office experience, or 4 years of customer service experience

Advanced degree (Associates, Bachelors, Masters) may be considered in lieu of experience

Associate’s Degree Preferred

Licenses, Registrations and Certifications:

· Must successfully complete/pass EPIC Schedgistration training/tests

Required Skills and Abilities:

· Demonstrated customer service skills

· Demonstrated interpersonal/verbal communication skills

· Basic computer knowledge and skills

· Ability to speak, read, and, write in English

· Ability to utilize critical thinking

· Ability to multi-task

Experience using EMR systems (preferred)