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Job ID: 133228
Category: Customer Service/Patient Access
Work Type: PT -19 HOURS
Location: Philadelphia, PA, United States
DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
The Radiology Aide greets and provides information to help orient patients and family members to the section, the department and the facility. Notifies appropriate section of patients' arrival and communicates movement of patients within the facility. Will troubleshoot to resolve patient and family member needs and problems and escorts and directs patients and family members to appropriate areas. Facilities access to all UPHS clinical services in response to patients' needs. Patients taken to exam areas within 10 minutes. Aides demonstrate excellent customer service skills and patient feedback reflects high level of satisfaction. Recovery system and resolution strategies meet or exceed patient's expectations.
Anticipates and resolves scheduling conflicts/patient delays • Contacts sections with notification of emergency exams • Shares collected patient information and reported findings; with appropriate personnel communicates and resolves problems with insufficient data • Troubleshoots issues that impact resource utilization and communicates patterns of misutilization to appropriate parties • Is expected to support and comply with all standards for UPHS licensure; to include JCAHO, State and any other licensing agency. • Is expected to complete all annual in-service programs both online and on paper as established in UPHS and Department policies. • Expresses Compassion and Hospitality • Smiles and warmly welcomes patients, customers, and all staff members in all interactions • Notices and acts on opportunities to give directions, answer a question or provide information or reassurance • Displays sensitivity to feelings of patients, customers, and staff members • Discusses patient issues privately and in an appropriate setting • Stays calm, organized, patient and constructive in stressful situations • Demonstrates Passion for Quality and Service • Adapts roles/responsibilities to meet or exceed customer needs through quality care and service • Accepts ownership to ensure fulfillment of customer needs • Anticipates customer expectations and acts to meet them • Wins customer loyalty with superior service • Works Together for Results • Understands the value of working with others • Demonstrates a willing commitment to working cooperatively with others • Negotiates and delivers on agreed upon commitments • Provides timely, fact-based, constructive and appreciative feedback in all directions • Listens actively, carefully and respectfully to what others have to say to truly understand their perspectives • Effectively works with others to achieve UPHS’ commitment to its’ patients, to education and to research • Demonstrates Ownership & Accountability • Continually seeks the highest standards for personal and professional performance • Takes personal ownership for understanding and meeting the needs of customers, fellow staff members and faculty to achieve UPHS’ commitment to its patients, to education and to research • Takes responsibility for one’s actions • Makes decisions as though UPHS’ resources were one’s own • Manages Resources & Processes • Consistently seeks to improve easy access to great quality care, great service and great value • Creates processes to ensure continual communication • Understands capabilities and availability of resources • Utilizes resources to strengthen results for customers, fellow staff members and health system • Continuously Learns & Improves Performance • Proactively seeks out and creates opportunities for lifelong learning.
Credentials: Basic Cardiac Life Support within 6 months of Hire (Required)
Education or Equivalent Experience: H.S. Diploma/GED High School degree or High School EquivalencyWe believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.