Join our Talent Network
Skip to main content
   Current UPHS employees must apply HERE

Patient Coordinator Surgical Health

Job ID: 134353
Philadelphia, PA, United States
May 25, 2022

Save Job Saved


Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • The Patient Coordinator will ensure access to superior integrated healthcare and will be responsible for helping CSH patients obtain adequate financial coverage for their surgical care through Emergency Medicaid, Medicaid, the Marketplace and/or institutional financial assistance. The Patient Coordinator will directly submit insurance applications as well as oversee the applications compiled by CSH's volunteer personal patient navigators (PPNs). Additionally, they will be responsible for coordinating home care and rehabilitation services as well as supporting referrals to mental health, immigration, and public benefits resources.


  • Secure financial assistance for surgical care of CSH patients
  • Oversee and assist with Emergency Medicaid, Medicaid and Marketplace applications compiled by CSH volunteer PPNs and by Penn-contracted financial counselors
  • Oversee and submit applications for Emergency Medicaid extensions
  • Correspond with legal partners to appeal denied applications
  • Submit Penn Financial Assistance (PFA) applications and serve as liaison between CSH and PFA office
  • Submit financial support applications for hospital/physician’s office bills received by CSH patients to Patient Accounting
  • Ensure patients’ insurance statuses are updated in EPIC and that all supporting documentation is stored in CSH’s database
  • Coordinate home care, rehabilitation services, and non-medical resources for CSH patients
  • Coordinate home care including visiting nurse coverage and wound/ostomy care supplies. Collaborate with inpatient case management team as needed.
  • Coordinate inpatient and outpatient rehabilitation services. Collaborate with inpatient social work and case management team as needed.
  • Oversee the CSH Additional Needs referral program. Act as a liaison to collaborating groups, such as the Penn Social Needs Response Team, Penn Law Immigration Rights Project, and HIAS PA.
  • Provide oversight, support, and feedback to volunteer PPNs
  • Answer questions raised by PPNs as they submit medical insurance applications and refer patients for non-medical social services
  • Provide insight and guidance during weekly clinical meetings
  • Liaise with community organizations
  • Maintain professional working relationships with community partners
  • Maintain awareness and knowledge of resources, benefits and entitlements necessary to refer clients for services and to advocate for client needs.
  • Administrative responsibilities
  • Creates and administers data collection tools for the clinic.
  • Develop systems for oversight of the medical clinic, including chart audits, surveys, policies and procedures, new medical forms and data collection tools.
  • Track and report surgical access metrics on a weekly, monthly, and annual basis.
  • Track and report all mental health, immigration, and public benefit referrals and outcomes from the Additional Needs referral program
  • Respond in a timely and professional manner to emails from internal and external collaborators
  • Maintain timely and accurate documentation of tasks
  • Meet weekly with CSH leadership (~2 hrs weekly)


    Education or Equivalent Experience:

    • Bachelor of Arts or Science (Required)
    • Community Health, Public Health, Nursing, Education Public Health 2+ years medical social work or case management experience
    • Master of Arts or Science
    • 2 + Years of Social Work, Public Health (Required)

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
    Share: mail

    Similar Jobs