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CHRO - Penn Presbyterian

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Job ID: 136363
Category: Human Resources
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Based upon the needs of the role

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


Reporting directly to the Penn Presbyterian’s Chief Executive Officer (CEO) and matrixed to the Penn Medicine Senior Vice president for Human Resources, the Chief Human Resources Officer (CHRO) will manage a team of (7) seven individuals, will oversee all of Penn Presbyterian’s human resources functions including public relations and volunteer services, and will leverage Penn Medicine’s shared human resources services, such as compensation, benefits, talent acquisition and organizational and leadership development programs. The CHRO will guide and lead employee relations, the recruitment efforts, the various workforce development initiatives to serve 3, 500 employees (approximately 400 of whom are union and employed by three vendors). The CHRO will need to be an effective communicator and be visible and available to employees and managers to address a myriad of issues. In addition, the CHRO acts as an advisor to the CEO and resource to Penn Presbyterian’s senior leadership on operational and strategic human resources matters, such as succession planning and flexibility around staffing models. The senior leadership team is comprised of seasoned leaders, several who have been with the hospital for many years. Penn Presbyterian has grown over the past seven years and is now the home of the Level 1 trauma program. The hospital is preparing for its next growth phase which will include a capital building project to expand its physical campus. The CHRO will need to plan thoughtfully and proactively to meet the needs of employees and will participate as a key stakeholder. Of course, all these activities will be done in the context of a changing healthcare landscape that is producing financial challenges and pressures on cost structures.


  • Develops and implements workforce management strategies to ensure that Penn Presbyterian and Penn Medicine can achieve their short- and long-term goals. Partners with Penn Medicine shared services in process design, implementation, and ongoing process management to ensure client satisfaction.
  • Works with clinical leadership, entity leadership, affiliates and/or suppliers in developing programs, services and/or initiatives to anticipate future employee needs, build and employee loyalty and/or generate profitable growth.
  • Acts as a resource and advisor to leadership in facilitating change within Penn Presbyterian.
  • Provides advice, counsel, and guidance to management on matters related to employee relations, equal opportunity, and employment law. Ensures thoroughness and consistency in investigations, recommendation, and complaint resolution.
  • Communicates to Human Resources staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
  • Ensures employee satisfaction by providing leadership for the comprehensive and continuous measurement of organizational health and development of actions plans for their respective Department and Division.
  • Demonstrates an awareness of patient/employee safety when carrying out daily responsibilities of their position.
  • Partners with UPHS’s shared services Staffing Department on the strategic development of recruitment activities for their Entity, including sourcing, advertising, interviewing, reference checking and compliance with license requirements.
  • Partners with managers to facilitate job design to meet business requirements as needed. Supports managers in the development of position descriptions.
  • Improves HR processes through design and implementation of automated systems.
  • Ensures that all direct reports and those functions that he/she has primary accountability for are in compliance with all federal, state and local regulatory standards and requirements, including The Joint Commission, Department of Health, funding agencies, FDA, and others.
  • Manages, motivates, evaluates, and rewards Human Resources staff to provide excellent service in a responsive and thoughtful manner to employees and creates a support work environment in line with core values.

  • Demonstrated track record of direct employee relations (union experience is desired), recruitment, and organizational development experience.
  • Successful experience navigating a complex and a matrix environment where cost control is an important driver and change are constant. Experience in relocating large service lines would be ideal.
  • Proven track record of exercising creativity and initiative to introduce and implement new approaches and best practices, especially in talent assessment and management, career mapping, and staffing models. Actual experience with process improvement and standardization is important.
  • This individual must be very bright, have high energy, be able to roll-up their sleeves and get into the weeds. They must also have excellent communication, people skills, and influencing abilities, and engender trust and credibility with people at all levels of an organization.
  • Familiarity with the compliance and regulatory requirements that a healthcare delivery system faces. Passion for patient safety and highest quality care is critical.
  • Ability to mentor and to manage a team of Human Resources employees.
  • Strong analytical and financial acumen abilities. This individual must be data driven.
  • Collegial, accessible, visible, and collaborative.
  • Active listener, reflective, and patient coupled with a passion for excellence.
  • Customer service-driven and responsive
  • The individual must have judgment, politically savvy and people skills to gain buy-in and consensus on change initiatives.
  • Advocate for employees.

Qualifications, Experience, Skills and Expertise:


  • A minimum of a Bachelor’s degree in either human resources management, business administration, law or a similar/equivalent program from an accredited college or university is preferred. Advanced Degree Preferred.


  • Five (5) to Ten (10) years of progressively responsible HR managerial and supervisory experience and/or a combination of education and experience is preferred. 
  • Experience in healthcare, a hospital or health system, or other highly regulated service organizations is a plus. 

Other Demonstrated Skills and Expertise

  • Strategic planning/workforce planning for an organization of 1,000 employees plus.
  • Solid verbal and written communication skills.
  • Strong collaboration skills and a comfort level working in a highly matrixed environment.
  • A demonstrated record in implementing solutions to complex employee issue
  • Demonstrated commitment to continuous process improvement.
  • Strong budgeting and financial management skills. 
  • Demonstrated knowledge of all programs and services encompassing employment as relates to federal and state regulations.
  • Demonstrated strong communication, interpersonal, team building, and leadership skills to enhance human resources programs and policies
  • Experience with collective bargaining unit management

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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