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Practice Manager - Penn Medicine Chestnut Hill

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Job ID: 136433
Management/Leadership
FT
Philadelphia, PA, United States
Jun 1, 2022

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Cardiology at Chestnut Hill has a Practice Manager opening 

Position Description:

Responsibilities for this position include but are not limited to the following: Primarily responsible for overseeing daily outpatient operations in the cardiology practice. Position will ensure efficiency of processes and manage clerical and clinical staff who complete appointment scheduling, registration, medical records and referrals, as well as batching of charges and billing. The Practice Manager will provide leadership, direction, and general administration of operations to achieve established goals and objectives of the practice. Accountabilities • Oversee daily outpatient office operations and delegate responsibilities to appropriate staff as necessary. • Support the Finance Leadership team in developing and implementing common financial systems and standards in a coordinated and efficient manner. • Assists in the development and implementation of capital and operating budgets using system wide standards and processes. Partners with Director of Operations and practice leadership team in developing performance targets, reporting variances and creating remediation plans. • Ensure regional/practice operations fully utilize appropriate financial controls and are in compliance with Federal, State, Professional and local financial requirements • Manage and supervise front desk office staff and functions to assure optimal delivery of quality patient care. • Performs quality assurance to assure accuracy and completeness of front desk activities, and discuss discrepancies with team members to develop action plan for improvements and staff development. • Effectively works with Director and providers to establish implement and maintain policies, procedures and efficient systems supporting patient flow, staffing, billing, purchasing, managed care and medical records. • Assess office systems for efficient patient flow, scheduling of patient appointments and hours, staff utilization, physician coverage, compliance with all federal and institutional guidelines and quality assurance; implement improvements in office systems. • Develop guidelines for prioritizing work activities of staff; evaluate effectiveness and modifying activities as necessary. Ensure office is staffed appropriately, both in number of staff and in position types. Help staff establish deadlines for assignments and completion. • Take initiative to identify and solve problems or ineffectiveness. Consistently seek to improve quality of care and functioning of office; measure progress towards goals and make appropriate adjustments; understand capabilities and availability of resources; use resources to strengthen results for customers, staff and UPHS. • Assure appropriate positive greeting and timely processing of patients in person and via telephone. Provide/ maintain high level of customer service orientation. • Assure explanation and compliance of practice guidelines and polices. • Manage practice referral function to assure accurate and timely scheduling and coordination of office and systemwide appointments within established guidelines; anticipate and resolve potential scheduling conflicts with patients and physician schedules. • Assure appropriate and accurate creation, use, and storage of documentation, including patient charts, phone contact, encounter forms, lab results, x-ray reports, and correspondence via EPIC. • In conjunction with Central Registration, assure accurate and timely registration of patient information within established guidelines, including demographic, insurance, and financial and assure accurate changes and updates; generate and verify completeness and accuracy of patient referrals and consent forms. • Assure accurate and timely processing of billing information within established guidelines and compliance with Revenue Cycle goals and standards. Review and approve all charges before submission to Central Billing Office; process and document daily patient cash deposits and verify accuracy of patient co-pay transactions. • Answer patient inquiries regarding billing issues and resolve problems appropriately; actively participate in practice financial matters including generating requested reports, analysis of A/R, charges and payments, and reimbursement maximization planning. Accountabilities • Assure timely and accurate maintenance of patient medical records via EPIC. Maintain and increase knowledge base and assist in EPIC training for all facility personnel. • Responsible for the recruiting, hiring, orientation, training, discipline, development, supervision and evaluation of all administrative staff. All decisions should be reviewed with the Medical Director and Director of Operations. • Create and deliver annual performance evaluations and performance management activities to subordinates as required and within all established guidelines. Actively manage and improve staff performance and productivity. • Responsible for office payroll and leave records, including monitoring vacation, sick, family medical leave and leaves of absence. Responsible for identifying infractions of the attendance policy and following up with individuals as discipline policy dictates. • Counsel and advise patients on benefits coverage, deposit requirements, insurance benefits, and coverage status and limitations. • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures • Other duties as assigned to support the unit, department, entity, and health system organization 

Minimum Requirements:
Please apply if you possess these qualifications: High school diploma or GED required Bachelor’s degree preferred 2+ years management experience in an ambulatory setting is required with previous experience in direct patient contact and/or third party billing Proficiency with computer application and software required

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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