Job ID: 135099
Customer Service/Patient Access
Plainsboro, NJ, United States
Jun 2, 2022
DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Greets and screens patients, visitors and vendors at the main entrance of the Medical Center and Emergency Department. Serves as initial point of contact for guests by anticipating their needs and offering information or assistance as needed. Responsibilities also include assisting patients and visitors by rounding in the Emergency Department.
Essential JOB DUTIES AND RESPONSIBILITIES:
Greets and screens patients, visitors, and vendors upon arrival at the Medical Center
Addresses needs of disabled patients and visitors, including services for the blind and interpretation services for language or sign language.
Contacts ancillary areas if assistance is needed with a patient or visitor
Assists out-of-town visitors with questions relative to local restaurants, hotels, and services.
Maintains standards of patient confidentiality
2-4 Years of related experience
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.