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Patient and Guest Relations Representative

Job ID: 135099
Customer Service/Patient Access
PER DIEM
Plainsboro, NJ, United States
Jun 2, 2022

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Greets and screens patients, visitors and vendors at the main entrance of the Medical Center and Emergency Department. Serves as initial point of contact for guests by anticipating their needs and offering information or assistance as needed. Responsibilities also include assisting patients and visitors by rounding in the Emergency Department.

Essential JOB DUTIES AND RESPONSIBILITIES:

1.

Greets and screens patients, visitors, and vendors upon arrival at the Medical Center

2.

 
Responds to guest inquiries in a timely, friendly, and efficient manner

3.

 
Accesses patient room information using Penn Chart

4.

 
Answers telephones promptly and courteously

5.

 
Assists patients and visitors by rounding in the Emergency Department as assigned

5

 
Offers directions or escorts individuals to their destination at the Medical Center

6.

 
Contacts departments as needed regarding visitor arrivals, deliveries or other inquiries

7.

Addresses needs of disabled patients and visitors, including services for the blind and interpretation services for language or sign language.

8.

Contacts ancillary areas if assistance is needed with a patient or visitor

9.

Assists out-of-town visitors with questions relative to local restaurants, hotels, and services.

10.





Maintains standards of patient confidentiality 

Required Education:

HS/GED Required

Experience:

2-4 Years of related experience


      We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

      Live Your Life's Work

      We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

         Current UPHS employees must apply HERE
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