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Nursing Clinical Operations Manager

Job ID: 139892
West Chester, PA, United States
Jun 21, 2022

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The Nursing Clinical Operations Manager focus is to participate and support the Senior Nursing Director of Inpatient Departments (Med Surg, Telemetry, and Critical Care) with implementation and operational maintenance of assigned quality initiatives, meetings, and projects. The manager will adhere to Nursing policies and procedures and organizational goals and objectives. The manager will help support operations in all inpatient departments in an efficient and cost effective manner. The clinical operations manager will work collaboratively with other hospital services, medical staff and administration.

Reviews nursing quality data and identifies how to lead best practice within department target goals.

Actively participate on nursing and hospital wide committees as directed by the Senior Nursing Director.

Promotes best practice by demonstrating a commitment to quality patient care and the profession of nursing.

Reviews nursing quality data, e.g. NDNQI and identifies how to apply best practice into own practice and mentor others towards meeting quality target goals.

Supports the following organizational programs: Magnet®, iCare/BE Values, Joint Commission Disease Specific Certification, Nursing Councils, and integrates their standards into clinical practice and other program as they develop.

Assists in the preparation for DAAC surveys.

Maintains data integrity & validity and helps teams and leadership access useful data.

Helps the organization understand trends, the meaning of data, and comparison to benchmarks.

Promotes innovation and creativity in the practice environment.

Serves as a preceptor and mentor for new employees.

Mentors student nurses, staff, and Charge Nurses.

Fosters teamwork between departments and engages employees in the decision making process when appropriate and values diversity.

Develops own nursing knowledge via practice, observation, professional literature, networking and attending continuing education programs.

Proficiency with Microsoft Office (Work, Excel, PowerPoint, Access, Project, etc.), flowchart/workflow presentation software, such as Visio, QI Macros, or similar.

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Education Level

Major/Area of Study



Experience Details

Bachelor's Degree



3+ years

Minimum of 3 years of Nursing experience.

Master's Degree                                                                    MSN preferred

ANALYTICS: Strong quantitative and analytical abilities

COMMUNICATION: Demonstrated consultative, team building, and group facilitative skills

REGULATORY: Knowledge of /familiarity with national standards for quality, safety, and healthcare

PROJECT/CHANGE MANAGEMENT: Ability to implement process improvements



We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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