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Director Ambulatory Practice Operations

Job ID: 139264
Plainsboro, NJ, United States
Jun 23, 2022

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


This position will be overseeing our Primary Care Community practice sites. The Director of Practice Operations is responsible for the coordination, leadership and administration of assigned operational areas, including medical and surgical practices, multispecialty practices, and areas of complex functionality including broad organizational impact and matrixed leadership structures. Position is expected to directly oversee 8-10 leadership roles, including Practice Supervisor and Practice Manager roles. The Director of Practice Operations partners with clinical leaders in his or her assigned areas to ensure administrative and clinical leadership consistent with Princeton Medicine strategic objectives and goals. Expected to oversee the operations supporting 50-100+ physicians and the associated supporting operations. 

Develop a deep expertise in PCP management, including value based reimbursement and partner closely with our value based programs.

1. Directly oversee assigned areas in alignment with Princeton Medicine objectives and goals, ensuring a high level of operational functioning, financial stewardship, and patient experience. 

2. Recommends and assists in the development in the strategic long and short range plans to support Princeton Medicine objectives and goals. 

3. Provides leadership in the planning, development, and implementation of operational business plans. Makes thoughtful recommendations for network growth and development opportunities. 

4. Delegates authority and responsibility to management team members and develops improved management techniques and practices. 

5. Responsible for alignment of assigned areas around culture of continuous improvement, including effective coaching and development of practice managers and supervisors to ensure organizational bench depth. 

6. Responsible for implementation of new practices and coordination of onboarding of new providers in assigned functional areas.


    1. Implements and adheres to leadership rounding as defined by Princeton Medicine leadership.

    2. Works closely with physician leaders in dyad structures to ensure aligned clinical and administrative leadership.

    3. Develops and maintains understanding of assigned work areas, including internal organizational dynamics and external best practices.

    4. Communicates with internal and external stakeholders, supporting recommendations clearly and effectively.

    5. Responsible for achievement of strategic goals and objectives within assigned areas.

    6. Ensures all patient care related processes deliver high quality and efficient care to patients and their families, and that facilities and environments of care are clean, safe and patient friendly.

    7. Ensures that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently.

    8. Direct the supervision, hiring, and evaluation of staff. Empower staff and managers through education and the development of skills to perform designated functions. Design incentives and measures to ensure optimal employee performance.

    9. Responsible for appropriate stewardship of organizational resources in assigned areas.

    10. In partnership with Princeton Medicine and Hospital leadership, direct complex organizational and financial problem-solving as it relates to assigned areas.

    11. Proactively develops change management strategy for major organizational activities and events.

    12. Continually develop leaders in assigned areas.

    13. Review, implement and ensure compliance of regulatory and legislative changes for all third parties.

        Education or Equivalent Experience: 

        Education: Bachelor's Degree Required, Master's Degree Preferred.

        Experience: At least 5 years of related experience required, 8 years of related experience preferred.

          We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

          Live Your Life's Work

          We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

             Current UPHS employees must apply HERE
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